Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,910 Reviews)
Rating breakdown 23,910 reviews
5 Stars
20,512
4 Stars
2,630
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
I love all the features on the phone.
on April 27, 2026
Posted by: Lovetofish
[This review was collected as part of a promotion.] I love Samsung Ai features. Still getting used to them. I made a cool picture of my truck , can't figure out how to share it on here.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on April 27, 2026
Posted by: Jayman
[This review was collected as part of a promotion.] New Design!
I’ve been using the Samsung S25 Ultra for a while now, and the performance is just next-level. The speed is the first thing you notice—thanks to the new Snapdragon 8 Elite chip, everything from gaming to multitasking is buttery smooth with zero lag. With 12GB of. & In the AI is next level it's it's never hesitating always getting your answers quickly and if it doesn't have the answer it will find it it's right like 98% of time it's like exit talking to a real person now it's mind-blowing I can't wait to get the new one the newer one cuz everyone just seems to gets better and better.
I’ve been using the Samsung S25 Ultra for a while now, and the performance is just next-level. The speed is the first thing you notice—thanks to the new Snapdragon 8 Elite chip, everything from gaming to multitasking is buttery smooth with zero lag. With 12GB of. & In the AI is next level it's it's never hesitating always getting your answers quickly and if it doesn't have the answer it will find it it's right like 98% of time it's like exit talking to a real person now it's mind-blowing I can't wait to get the new one the newer one cuz everyone just seems to gets better and better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, has a learning curve though
on April 27, 2026
Posted by: Samsung4thewin
[This review was collected as part of a promotion.] I have always loved the note model of galaxy phones. Except I hated the edge screen. Now that they have done away with edge screen it feels like the note 5 model. I am in love again. It feels great to hold, Im still learning new phone, ill share what I've noticed so far.
The things I had to learn:
-EDITING photos in the gallery, no longer has the remaster picture feature. Instead has AI button.
Pro: great at removing what you want
Con: does nothing else. Have to use Gemini AI specifically. Otherwise have to edit photo all yourself in gallery
-CAMERA more specifically video.
Pro: has tracking for a specific person, which will zoom in and follow them as they move.
Con: cant manually zoom in far yourself, have to using the tracking feature
-Gemini AI to edit photos, you either have to use Google messages or the Gemini app specifically. Still learning Gemini, so not much I can say yet. But so far love it.
-S Pen: not much of a difference in usage. Just color which is mat instead of chrome. No more fingers slipping easily.
-keyboard: cant change the theme from galaxy store. Have to do a whole theme change for a different look.
-Battery life is the same
-EDITING photos in the gallery, no longer has the remaster picture feature. Instead has AI button.
Pro: great at removing what you want
Con: does nothing else. Have to use Gemini AI specifically. Otherwise have to edit photo all yourself in gallery
-CAMERA more specifically video.
Pro: has tracking for a specific person, which will zoom in and follow them as they move.
Con: cant manually zoom in far yourself, have to using the tracking feature
-Gemini AI to edit photos, you either have to use Google messages or the Gemini app specifically. Still learning Gemini, so not much I can say yet. But so far love it.
-S Pen: not much of a difference in usage. Just color which is mat instead of chrome. No more fingers slipping easily.
-keyboard: cant change the theme from galaxy store. Have to do a whole theme change for a different look.
-Battery life is the same
Over all this phone has a lot more pros then cons. I upgraded from the note 20 ultra, and I dont miss my old phone. Not like when I upgraded from note 5 to note 8, I regretted that upgrade. If they would only bring back the finger scanner on the back by camera again. That was my favorite.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on April 27, 2026
Posted by: Frosty
[This review was collected as part of a promotion.] Every thing about the phone is pretty nice, even things I didn't think I would use like Galaxy Ai, but it has been something I use almost every day it nice to have. My only issue is that it seems to be picky about its cables/charger it seems anytime I use a low quality cable / low power charger, it gives me a fake moisture in charging port warning.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy transfer from s22 to s25
on April 27, 2026
Posted by: FINEASSWINE
[This review was collected as part of a promotion.] Use my phone for gaming and phone calls. Never a drop call. Games run smoothly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An excellent option
on April 27, 2026
Posted by: Badnerd14
[This review was collected as part of a promotion.] The phone offers excellent performance and speed; furthermore, it features a fabulous camera and, above all, boasts one of the best AI technologies currently available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery not good and overheats even when not using
on April 27, 2026
Posted by: Queenofreviews
[This review was collected as part of a promotion.] The camera is ok ...i thought it would be alot better. The sound is not good when playing music just quiet and low quality. I have had issues with parts of the screen not responding. I like the memory it holds lots of games , photos, but the battery is probably the worst part of it. Sometimes it will get extremely hot even when not in use or not been used in awhile. The battery lately has not held a very long charge maybe a few hours and I troubleshoot EVERYTHING it says to check and make sure is not on, running in the background , brightness all that and more. I have actually had it say 14 hours to a full charge and thats with several different chargers including name brand. Since the last update it has been even worse then usual and I did not think that was possible. Definitely not worth the price and I still owe 20 a month for another year and a half still so thats depressing... hopefully the S26 is better but I wont know for a few years until this one is paid off
Value
2
Response from Samsung USBy R&R Team, April 29, 2026
Hi there Queenofreviews, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra with us. We know how disressing it can be when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you maximize the battery life, and troubleshoot the charging speed you mention causing frustration. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone I've had the pleasure of using!
on April 27, 2026
Posted by: AKPaladin
[This review was collected as part of a promotion.] I’ve been using my Samsung device for everything from high-intensity gaming to managing my work day, and the performance is consistently impressive. Whether I’m streaming content on the vibrant display or multitasking between professional apps, the experience is fluid and intuitive.
One of the standout elements has definitely been the integration of Galaxy AI. It has completely streamlined the way I handle daily tasks, especially when it comes to quickly organizing information and enhancing my productivity. The camera quality is also top-tier, making it easy to capture high-quality photos for both personal and professional use. It truly feels like a powerhouse device that keeps up with a busy lifestyle.
Value
5
Written by a customer while visiting Samsung US