Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,967 Reviews)
Rating breakdown 28,967 reviews
5 Stars
24,824
4 Stars
3,239
3 Stars
560
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
New and improved.
on March 11, 2025
Posted by: TDStriker
[This review was collected as part of a promotion.] I previously had the S24 Ultra, and it was a 10/10 phone. I never had an issue with it and loved the battery life, camera quality, and performance.
I upgraded to the 25 ultra because, as always, Samsung has an excellent trade-in value.
When I finally got my hands on the device, I was stunned. The in-hand feel was so much better than I expected. The rounded corners and the almost feather-like weight make for such a QOL upgrade. This phone has been my every day since its release, and it is incredible. The now brief feature is also excellent; it compiles all my daily tasks and information I need to start the day. I wouldn't go back to a phone without it.
I upgraded to the 25 ultra because, as always, Samsung has an excellent trade-in value.
When I finally got my hands on the device, I was stunned. The in-hand feel was so much better than I expected. The rounded corners and the almost feather-like weight make for such a QOL upgrade. This phone has been my every day since its release, and it is incredible. The now brief feature is also excellent; it compiles all my daily tasks and information I need to start the day. I wouldn't go back to a phone without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best all around
on March 11, 2025
Posted by: Dadofthree
[This review was collected as part of a promotion.] This phone does everything a flagship phone should do and it does it better than the rest. The battery lasts all day. The screen is big, bright, and clear. It's super responsive. The cameras are amazing. But the most surprising feature to me was Gemini. I didn't think AI was something I would be interested in, but it has proven super helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am in love with my new Samsung S25 Ultra,
on March 11, 2025
Posted by: Julianpo90
[This review was collected as part of a promotion.] I love the pen, I never tried it before, and it is definitely the best of the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on March 11, 2025
Posted by: PROLKR
[This review was collected as part of a promotion.] This phone is what I expected. The chip is amazing keeps my phone running smoothly while battery is preserve well and the quality and feel of the phone is quite nice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing phone
on March 11, 2025
Posted by: Jayman
[This review was collected as part of a promotion.] I live every feature about this phone. Although I was disappointed that the s pen no longer supports the ability to take pictures from a distance. But other than that it is a great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not what is expected
on March 11, 2025
Posted by: Ajb123
[This review was collected as part of a promotion.] How is it seamless actions when i ask it to open my maps app and tell me my location on such and such day it responds it cant do that it cant do anything as advertised
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Hi there Ajb123, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it must be when a feature you expected to be so great, is not operating as expected or intended. We have provided a link below to the Samsung Support Team. These experts can work with you one on one to resolve this matter and help you have the best possible experience with your new phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Solid build and performance, as always
on March 11, 2025
Posted by: SFAqua
[This review was collected as part of a promotion.] Performance, as usual with Samsung, leaves little to be desired.
It is so snappy and seamless that you forget how lacluster the performance on the leading competitors is in comparison.
It is so snappy and seamless that you forget how lacluster the performance on the leading competitors is in comparison.
It's always fun to compare the latest Galaxy with the latest other brand and see how they stack up.
The experience on the main competition still seems stuck in 2017.
The experience on the main competition still seems stuck in 2017.
If I have any complaint this year, it's that I prefer a more vibrant color selection for the Ultra. While the colors we get are solid and mature...I personally like colors that stand out.
Maybe some aqua blues, teals yellows or cherry reds.
Maybe some aqua blues, teals yellows or cherry reds.
Other than that, the phone is a 5 star experience.
Thanks!
Thanks!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeds expectations
on March 11, 2025
Posted by: Bigsus
[This review was collected as part of a promotion.] The Samsung s25 ultra is just overall a great phone
Value
5
Written by a customer while visiting Samsung US