Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,919 Reviews)
Rating breakdown 23,919 reviews
5 Stars
20,520
4 Stars
2,631
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
sleek powerful & capture life beautifully always
on April 27, 2026
Posted by: Everme
[This review was collected as part of a promotion.] My Galaxy S25 has exceeded expectations: its sleek, premium design feels both durable and sophisticated in hand. The AMOLED display delivers vivid colors, deep blacks, and a silky-smooth refresh rate that makes videos, games, and scrolling a pleasure. Performance is outstanding—apps launch instantly, multitasking is seamless, and demanding games run at high settings without stutter. The camera system captures sharp, true-to-life photos with excellent low-light performance and stable video recording. Battery life comfortably lasts a full day under heavy use and supports fast charging when needed. Connectivity is reliable with fast 5G and Wi‑Fi, while the speakers produce clear, punchy audio. The software is intuitive, packed with useful features, and receives timely updates. Overall, the S25 is a well-balanced, dependable flagship that excels in display quality, speed, photography, and battery endurance—ideal for users seeking premium performance and versatility.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really nice phone
on April 27, 2026
Posted by: Jems123
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra, and overall the phone works well—performance, battery, and display are all solid as expected from Samsung.
However, I’m really disappointed with the camera. I’ve tried everything—settings adjustments, updates, and troubleshooting—but the issue is still there. It’s frustrating, especially for a flagship phone where the camera is supposed to be a major highlight. Samsung support also wasn’t very helpful in resolving the problem.
I’ve been a loyal Samsung user for the past 13 years, and my entire family uses Samsung devices too. But this experience makes me question whether it’s time to switch, maybe when the S26 comes out—or even consider other brands.
For now, it’s a mixed experience: great phone overall, but the camera issue really brings it down.
However, I’m really disappointed with the camera. I’ve tried everything—settings adjustments, updates, and troubleshooting—but the issue is still there. It’s frustrating, especially for a flagship phone where the camera is supposed to be a major highlight. Samsung support also wasn’t very helpful in resolving the problem.
I’ve been a loyal Samsung user for the past 13 years, and my entire family uses Samsung devices too. But this experience makes me question whether it’s time to switch, maybe when the S26 comes out—or even consider other brands.
For now, it’s a mixed experience: great phone overall, but the camera issue really brings it down.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy my S25 Ultra
on April 27, 2026
Posted by: LeoToes
[This review was collected as part of a promotion.] Before I upgraded to the s25 Ultra, I had an s21 ultra. I did a lot of research and asking questions to get something that worked for me. It came down to the s25 Ultra for me. The screen is amazing and the phone itself is flawless. Works great! It has features that I don't even know how to use yet. 10 out of 10 stars for sure.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone for the future
on April 27, 2026
Posted by: taharqqa88
[This review was collected as part of a promotion.] This phone has remarkable features and the AI features allow me to navigate and access anything I want. I use my phone to navigate thru the City, using maps. I also use it to listen to music, check my email, send money to friends and family. This phone has become an integral part of my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome love it great screen perfect
on April 27, 2026
Posted by: CinCin
[This review was collected as part of a promotion.] This phone is awesome.Love.How the picture shows up on the screen looks like a little miniature TV.Either awesome the pictures I take with it is just incredible.I love samsungs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE I'VE EVER USED
on April 27, 2026
Posted by: Stallme
[This review was collected as part of a promotion.] This phone is an absolute beast, while I have not used Galaxy AI, I plan on using it soon. It is fast and the battery is the longest lasting I've come across. Honestly, this is what a smart phone should be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI .
on April 27, 2026
Posted by: Torkker
[This review was collected as part of a promotion.] The AI is like having a best friend that thinks they know everything lol I use it all the time vary convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Great Phone for Alternate S26
on April 27, 2026
Posted by: boshaun7
[This review was collected as part of a promotion.] Phone is still Great, may not be the latest but it does over 95 Percent the same as S26 Ultra. It's an minor upgrade from S25 Ultra unless you have an older phone, then upgrade would be more meaningful.
Value
5
Written by a customer while visiting Samsung US