Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,948 Reviews)
Rating breakdown 23,948 reviews
5 Stars
20,545
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,129 out of
1,316)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
S25 IS ALIVE !!!
on April 9, 2026
Posted by: JohnD1580
[This review was collected as part of a promotion.] My S25 Ultra it's my office built in , it's my E-Reader , it's my anytime concert 24/7. I cannot say enough good things about this smartphone... THANK YOU Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra is right... I can literally play on Steam
on April 9, 2026
Posted by: MetalSteve
[This review was collected as part of a promotion.] Loving my S25 Ultra with Galaxy AI. It's a massive improvement over my old S10 that served me well for over 5 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 10, 2026
Posted by: Justsomeguy81
[This review was collected as part of a promotion.] This phone has saved me so much time, it's helped me keep organized with the Galaxy AI feature and calander , the wallet has been a fantastic feature, the updated security let's me feel safe even wen I leave my phone at work by mistake.
It's water resistant features and great camera has been amazing for filming fishing trips and being in the boat... I've fallen out of the boat with my phone and it worked fine. Never had a problem. I recommend giving this phone a shot
It's water resistant features and great camera has been amazing for filming fishing trips and being in the boat... I've fallen out of the boat with my phone and it worked fine. Never had a problem. I recommend giving this phone a shot
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the galaxy series.
on April 11, 2026
Posted by: Pezmonkey
[This review was collected as part of a promotion.] I originally bought the ultra for the camera. I am not really comfortable with Galaxy AI as it seems a bit intrusive to be honest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Avid User
on April 11, 2026
Posted by: SwetNot
[This review was collected as part of a promotion.] Samsung has yet to disappoint. One of my favorite features is the Secure Folder. Also love the fact of separating my personal and work profiles. The one thing I'm not a fan of is when I'm on a conference call and need to make a phone call, it does not give the option to just use the regular phone feature. It tried to make the call via the work profile. I am not a big user of Galaxy AI, but seems to be a decent feature.
Other than that, love it!
Other than that, love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone !
on April 13, 2026
Posted by: Richboy90
[This review was collected as part of a promotion.] awesome ! best phone of 2025 handz down! Totally reccomend !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Galaxy productions all in all. S 25 ultra
on April 13, 2026
Posted by: Remy4Life
[This review was collected as part of a promotion.] This phone works well. I even use it for online Culinary school. Camera is excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good but nothing innovative or new
on April 13, 2026
Posted by: AlexVill46
[This review was collected as part of a promotion.] Was same as S24 with even less features on S pen which were removed for some reason? Front camera is really bad compared to other competitors which i know you guys have the capability to do better. But please go back to innovation thats what androids are known for.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there AlexVill46, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in specific features. We have provided links to articles to help you with the different camera settings and features for your device, and discover the redesigned S Pen features available on your device. We have lastly provided links to the complete manual and the Samsung Support Team to help you fully discover your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US