Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,937 Reviews)
Rating breakdown 23,937 reviews
5 Stars
20,534
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Amazing preformance
on March 30, 2026
Posted by: FriendlySir
[This review was collected as part of a promotion.] the performance is amazing battery life lasts super long and i personally love how much faster it is then my old s23 apps load much faster and the galaxy ai features are great i love having the ability to remove things from my photos and it still looking as if it was never changed in the first place the screen size is perfect it basically feels like a massive hardware buff because the touch latency is almost zero allowing for instantaneous input response without any system lag or thermal throttling even when running high-intensity software the screen is so crisp that watching high-resolution video is a surreal experience and the colors are way more vivid than the legacy display on my old phone plus the snapdragon 8 gen 4 chip is a total beast for running complex logic or just multitasking through heavy data processing without the frame rate dropping or the hardware overheating in direct sunlight the anti-reflective coating is a major win for visual fidelity and the build quality feels like the peak of mobile tech and the best system upgrade in years especially with how the ai magic just cleans up every shot and makes the world look incredibly detailed like a high-end simulation the camera sensor captures light in a way that eliminates digital noise and the haptic feedback engine provides a physical response that feels incredibly precise compared to previous generations the titanium frame adds a layer of durability without making the device feel heavy or unbalanced in the hand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use product. Has a bit of everything
on March 30, 2026
Posted by: Angarcia
[This review was collected as part of a promotion.] This device has great features for someone who uses their phone for business and play. Split screen features. Great camera👍 Used the Galaxy AI features recently, works well for a hands free experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast working.
on March 30, 2026
Posted by: Gabekiss
[This review was collected as part of a promotion.] The phone is great! It has a fast processing speed and does not lag when i am actively working on it. Space is pretty good with the standard. The phone is also very large so visibility is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone so far
on March 30, 2026
Posted by: Poison
[This review was collected as part of a promotion.] I need a phone that can keep up with massive demand. I run three businesses. One if which being design and apparel. I need to be able run software and not lag as well as have precise control. With this phone im able to do it. And the galaxy ai makes a wonderful assistant when my hands are busy. Its large screen and lightweight make it tye perfect pocket phone for a busy person on the go. The s pen works seamlessly. I just wish that the model I got was available in ourple like the model before it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 30, 2026
Posted by: Gadgetlv
[This review was collected as part of a promotion.] I love my Samsung S25 ultra phone. I have had a Galaxy phone since galaxy 2. They have come a long way. Now that there is AI it's so much fun and useful. I love circle to search. I use at times to find a out something in a picture. It's fun to make AI pictures of friends and I. Good clean fun. It's great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Long time samsung fan
on March 30, 2026
Posted by: Disappointedfan
[This review was collected as part of a promotion.] Galaxy AI stole what the ultra series built with hard work. My trust. They removed so much functionality from earlier series to replace it with junk. Looking to switch down to a more funtional model.
Value
2
Response from Samsung USBy R&R Team, April 3, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your new device has been changed from features and usage you are accustomed to with previous devices as technology advances. Without knowing what features you feel have been changed with your device from previous versions, we have provided a link to the complete manual to help you discover the ways your device has been redesigned with similar functionality. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 Ultra great features
on March 30, 2026
Posted by: Jojo2love
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse, packed with Galaxy AI features that make it a game-changer.
Galaxy AI is the star, enhancing productivity and creativity. Features like Drawing Assist, Generative Edit, and Virtual Aperture let you create stunning images and edit them with ease. The ProVisual Engine reimagines mobile photography, making it intelligent and intuitive .
The S25 Ultra's AI capabilities go beyond photography. It can transcribe calls, summarize emails, and even offer smart replies.
Performance-wise and battery life is great for work and school.
Overall, the Galaxy S25 Ultra is a premium device that showcases Samsung's AI prowess.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on March 30, 2026
Posted by: Cliff1166
[This review was collected as part of a promotion.] A great phone with lots of features and AI packed in. Great design
Value
5
Written by a customer while visiting Samsung US