Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,949 Reviews)
Rating breakdown 23,949 reviews
5 Stars
20,546
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,129 out of
1,316)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Nice phone, until you drop it.
on March 16, 2026
Posted by: Clumsy
[This review was collected as part of a promotion.] This is an impressive device in general, even without the addition of "Galaxy Ai". It is capable of far more than I will ever manage to accomplish with it with my limited knowledge and tech skills. However, I was looking for a physically tough and durable device that could hopefully endure the punishment it would almost certainly be subjected to in my normal daily activities as a 1st responder and a welder and till survive intact. According to everything I could find when researching it pre-purchase, it is supposed to be everything I was looking for and I added what is supposed to be the toughest protective case available just to be sure. I am admittedly hard on phones because if the environment I work in and being prone to frequent drops, but never from more than 2 or 3 feet as I am 63 years old and disabled so I keep my feet on the floor. 1st drop on the linoleum in our dining room completely shattered the front and back of the phone. I blamed that one on the protective case and ordered a replacement phone. 2nd drop, same floor, same situation, an even more expensive and supposedly better protective case, same result.
The good news is even though the screen and back of phone is shattered within the case and tempered glass screen protector, it had remained operational, so far anyway. For $1500 I would have liked to had a device that worked and looked nice for at least a little while, just saying.
The good news is even though the screen and back of phone is shattered within the case and tempered glass screen protector, it had remained operational, so far anyway. For $1500 I would have liked to had a device that worked and looked nice for at least a little while, just saying.
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hello Clumsy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the reliable durability of your device is to you, and how frustrating it is when your device is not meeting your expectations. We have provided a link to the Samsung Support Team if you are wanting to discuss the best options regarding accessories to protect your device. We would also love to hear from you again in the future any time you have additional feedback you would like to share with us. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
My first Samsung device ever!
on March 16, 2026
Posted by: TorP22
[This review was collected as part of a promotion.] This was my first Samsung device, or even Android device for that matter. I did not expect to love it so much! The size of the phone is perfect, the materials feel premium, the cameras are INSANELY well equipped. Additionally, I love the customization features and the galaxy AI features and just general AI features like unwanted clutter in image removal. It's seamless and it works so fast! I had so many people in the backgrounds of my travel photos that I was quickly able to cut out! I don't think I could go back to any other phone after switching to Samsung! It's the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 16, 2026
Posted by: Dimples
[This review was collected as part of a promotion.] Great Galaxy AI is great feature. Love the camera
Value
5
Written by a customer while visiting Samsung US
Posted by: MCLM
from MI-TX
Expertise:Intermediate
Verified Purchase:Yes
Data doesnt connect as well as i thought it would. Cannot connect when in 4g, 4 lte, travel for my job and lose signals and gps whenever below 5g, and doesnt work well with alot of wifi. Battery life is not as stated should be.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, March 17, 2026
Hello MCLM, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important the reliable connection of your device to your carrier is to you as you travel for your work needs. We have provided links to a few troubleshooting guides to help you with the connection to your carrier and Wi-Fi at your convenience. We have also provided links to a few articles to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent device.
on March 16, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] It is quite efficient in many categories, I use it to play and it is really quite amazing in both performance and its very interesting AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on March 16, 2026
Posted by: Richiepoo
[This review was collected as part of a promotion.] So I've been a Samsung galaxy customer for over 10 yrs... My 25 ultra is by far the best version of the galaxy lineup I've ever had... Beside the Galaxy AI, it's powerful, fast, completely dependable, and just works.... I have no plans to upgrade for a few years unless some huge breakthrough in hardware or software requires me to go to a newer model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone and all the futures
on March 16, 2026
Posted by: Mjones
[This review was collected as part of a promotion.] I use this phone for work school and home stuff and it works very well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Product
on March 16, 2026
Posted by: Reaosn2839s
[This review was collected as part of a promotion.] The Galaxy AI in this new iteration is outstanding and it really helps get work done quick and fast when needed.
The integration with photos and videos makes all my videos come out and look the way I envision them!
This phone really helps me keep focused with work allowing me to do work really fast with phones smooth transitions and processes that make everything feel smooth. This improvement of smooth frames is definitely shown when playing games as all of them feel very smooth and with the king battery it makes the fun last way longer.
Overall very satisfied with this phone would definitely recommended it if your looking to buy it is amazinggg!
The integration with photos and videos makes all my videos come out and look the way I envision them!
This phone really helps me keep focused with work allowing me to do work really fast with phones smooth transitions and processes that make everything feel smooth. This improvement of smooth frames is definitely shown when playing games as all of them feel very smooth and with the king battery it makes the fun last way longer.
Overall very satisfied with this phone would definitely recommended it if your looking to buy it is amazinggg!
Value
5
Written by a customer while visiting Samsung US