Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(28,233 Reviews)
Rating breakdown 28,233 reviews
5 Stars
24,214
4 Stars
3,137
3 Stars
541
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
So disappointed
on July 28, 2025
Posted by: Liz123456789
[This review was collected as part of a promotion.] I got this phone because the girl in the store showed me I could take a picture using the button on the stylus. Mine doesn't work. What a let down.
Value
1
Response from Samsung USBy R&R Team, August 5, 2025
Hello there Liz123456789, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when your device is not operating as expected. We have shared a link to the complete manual for your device to help you discover the hand gestures and voice commands you can use with the camera of your device for your distance control. We have also shared a link to the Samsung Support Team to offer additional assistance with any questions you may have as you continue usage of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great camera features and video featur
on July 28, 2025
Posted by: Darkwing956
[This review was collected as part of a promotion.] Galaxy AI works great as well. Love this phone the picture quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on July 28, 2025
Posted by: Breeze
[This review was collected as part of a promotion.] I absolutely love this phone and it's new Galaxy AI features there easy to use and helpful 😀 this phone is super quick with no lag and quick to do everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!!!
on July 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The overall phone is amazing, especially the new Galaxy Ai! It works perfectly for editing photos and removing unwanted objects. Also when it comes to searching the internet and you're not sure what something is or called. Take a snap and search that object.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a sleek upgraded feel
on July 28, 2025
Posted by: BusyBusy
[This review was collected as part of a promotion.] I love the galaxy Meta AI, it helps with all the planning and calender events i do. It's like having an assistant right by your side. The stylus included does wonders when I'm taking calls I can take notes for later at the same time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ai intelligence in this phone is phenomenal
on July 28, 2025
Posted by: Christhegreat
[This review was collected as part of a promotion.] Galaxy Ai has made my life alot easier. Can't live with out. Phone works well takes great photos and videos. Battery lasts all day and easy to use while having many customization features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The battery life lasts a long time. Camera is good
on July 28, 2025
Posted by: JayQwelin
[This review was collected as part of a promotion.] The battery life is great. I can go 24hrs without having to charge it. The quality of the camera is the best yet. So clear and vivid. Galaxy Ai Gemini is also very useful. It helped me identify a bird and gave me useful reviews for an item I was purchasing. S25 ultra is the best of the line.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on July 28, 2025
Posted by: Nani369
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra. It takes the best pictures and makes it easy to edit or remove any unwanted features. When used for videos and movies, its easy to operate, clear to see and once my ear buds are in allows me to escape into the clearness and clarity of the film. The screen is large enough that makes navigation easy to follow, thus getting lost is a thing of the past. Overall, I give my phone 5 stars as it works as a mini computer, television, radio, organizer and so much more. It makes my day to day functions that much easier.
Value
5
Written by a customer while visiting Samsung US