Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,344 Reviews)
Rating breakdown 27,344 reviews
5 Stars
23,441
4 Stars
3,032
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
my new Samsung s25 ultra
on August 4, 2025
Posted by: Lstewart
[This review was collected as part of a promotion.] I love the s-pen use it for playing my games works amazingly...and the camera takes incredible pictures..my phone does freeze up once in a while when I'm texting which im not happy about but overall the phone works great..and You can't beat the AI it's very useful helps me with alot of problems
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Sucky microphone
on August 4, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I don't use the Galaxy AI.
The microphone is garbage. Unless you're speaking directly into it 2 inches away, it will hack job its way through your words and put something completely unresembling what you said onto the screen. You have to double check and proofread everything you're about to send because, no doubt, it will screw the text to speech up big time big time.
Save your money for a phone with better microphone development. This one is not it!
Considering how much we use the voice to text, and how much safer it is compared to using my fingers, especially on the road, you would think that they would get this right and figure it out right quick. Considering how much this phone costs, investing in the microphone is an outstanding idea.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hi NikolaHans, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the microphone of your device. We have also provided a link to the Samsung Support Team to offer assistance if this matter continues with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
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Samsung Community
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Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung girl
on August 4, 2025
Posted by: Heelermama25
[This review was collected as part of a promotion.] Best line of phones i have ever owned. Camera is phenomenal fast processor downloads are quick display is amazing. I have owned a Samsung since 2012 and it is the only phone I will ever purchase. I have reviewed other devices but I always come back to samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy
on August 4, 2025
Posted by: Kevbando
[This review was collected as part of a promotion.] I love my Samsung phone and galaxy Ai is on a different level please continue to make amazing phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent performance
on August 4, 2025
Posted by: Tsalagi
[This review was collected as part of a promotion.] This galaxy S25 ultra is an excellent product and works according to my expectations!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great and fast phone would recommend it to others
on August 4, 2025
Posted by: Bezy09
[This review was collected as part of a promotion.] Great and fast phone would recommend it to other customers and new ai does help me out a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera features
on August 4, 2025
Posted by: CAB2025
[This review was collected as part of a promotion.] I use my phone for filming purposes. I enjoy everything about this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you could want in a phone
on August 4, 2025
Posted by: BeardedDragon
[This review was collected as part of a promotion.] Overall fantastic phone. Does everything I need and more. Cameras are insane, pen is so helpful and Galaxy AI photo editing blew me away. I can edit photos + videos, stream shows and cast to my TV and the battery will still have some left by the end of the day.
Value
5
Written by a customer while visiting Samsung US