Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,298 Reviews)
Rating breakdown 27,298 reviews
5 Stars
23,401
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Upgraded from s22 ultra and live the new features
on August 12, 2025
Posted by: Havingfun
[This review was collected as part of a promotion.] Have not used ai feature yet. However phone is used for just about everything from work, music and games. Battery life is great it last me all day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing flag ship of samsung always have been a fw
on August 12, 2025
Posted by: Dshafour
[This review was collected as part of a promotion.] This has an amazing ai capacity and a great camera who needs a labtop when you have this it is a great device really. I give it a 5 star because it is absolute king of a phone. Never has it slowed oown or lagged the display is great and always has had vivid plus photo and viewing capacity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love samsung!
on August 12, 2025
Posted by: Bekboo
[This review was collected as part of a promotion.] I have always been a samsung person! I have also always liked the note series. I got this phone a few months ago and as always, the best feature is the camera!! I have also used Galaxy AI to help with fixing my photos!! Love samsung and love galaxy!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
why did you remove these things?
on August 12, 2025
Posted by: Angela
from moline, illinois
Expertise:Expert
I was excited to recieve my Samsung S25 phone, fhinking there wiuld be new features. Instrad I realized 3 of my favorites are gone:
1- stylus camera remote- if the stylus is nolonger blue tooth, why is the buttonostill there? samsung removed the functionality and left the hardware in place
1- stylus camera remote- if the stylus is nolonger blue tooth, why is the buttonostill there? samsung removed the functionality and left the hardware in place
2- detailed location information on photographs- I never needed to write down where a photo was takenusong my S22 ultra because on the details, I would alhave an exact street address. Now, it only give city level detail. give it back!
3. auto rotate - seriously, you took this away? sometimws the rotate icon will show up allowing me to make the screen rotate but it doesn't always show up. there is no setting anymore for autorotate. I have always looked forwrd to
updgrafing my samsung phone, but I think I'll be looking at a new brand next time for fear of what else samsung will remove.
4- when taking photos now, the default is inages in the background are blurry. I haven't investigated enough to see if there is a setting to
turn this off.
3. auto rotate - seriously, you took this away? sometimws the rotate icon will show up allowing me to make the screen rotate but it doesn't always show up. there is no setting anymore for autorotate. I have always looked forwrd to
updgrafing my samsung phone, but I think I'll be looking at a new brand next time for fear of what else samsung will remove.
4- when taking photos now, the default is inages in the background are blurry. I haven't investigated enough to see if there is a setting to
turn this off.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, August 13, 2025
Hi Angela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when the features of your device have been redesigned and you are discovering them from the beginning again. We have provided links to articles to help you with the new features of the S Pen and the camera. We have also provided a link to the full device manual and the Samsung Support Team to help you fully discover the capabilities of your device, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great battery life
on August 12, 2025
Posted by: Gamergirl
[This review was collected as part of a promotion.] I use my device for gaming listen to music the AI feature are great also
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty phone
on August 12, 2025
Posted by: Banana
[This review was collected as part of a promotion.] My Galaxy AI S25 Ultra is a very pretty sleek looking phone. I like that the screen is big and it takes pretty good photos. Some of the games I play dain my battery pretty fast but just watching YouTube videos doesn't seem to drain the battery. All in all I think this is a pretty decent phone .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone have been working great
on August 12, 2025
Posted by: Bennss25
[This review was collected as part of a promotion.] This phone is very smooth easy to use.the camera is good to take photos and videos. Website browser is very smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 ultra
on August 12, 2025
Posted by: NYLatina
[This review was collected as part of a promotion.] It's still taking me some time to get accustomed to the new features but I'm getting there. It is fast, the pictures are gorgeous and it's a good looking phone. It's picture is crisp. Going from an old note 10+ to this is awesome.
Value
5
Written by a customer while visiting Samsung US