Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,296 Reviews)
Rating breakdown 27,296 reviews
5 Stars
23,399
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Easy to operate and great features
on August 14, 2025
Posted by: Gary9000
[This review was collected as part of a promotion.] This is perfect phone and great to use.
Fits comfortably in my hand.
Fits comfortably in my hand.
AI feature helps a lot.
I am not a fan of AI but adapting due to ease of use and help.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 14, 2025
Posted by: GalaxyuserDave
[This review was collected as part of a promotion.] Been using galaxy phones forever and this version is fantastic. The galaxy AI use on the camera functions is really cool. Camera quality is incredible and intuitive. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"Samsung Galaxy S25 Ultra: Still the Superphone to
on August 14, 2025
Posted by: Ali boumeshoul11
The Guardian Review — “Still the Superphone to Beat”
Pros:
Massive 120 Hz display — smooth and visually striking.
Powerful camera system with both 3× and 10× optical zoom.
Strong software support — Samsung offers seven years of OS updates.
Equipped with the latest top-tier Android chip and reliable battery life.
Includes advanced AI features, enhancing daily user experience.
Cons:
The phone is huge and comes with a premium (and steep) price tag.
The S Pen now lacks the Bluetooth capabilities that some previous models offered.
The upgrades feel incremental, lacking a truly standout leap from previous versions.
Some of the AI features are seen as overhyped or not yet fully impactful.
---
Summary
Verdict: The Guardian hails the Galaxy S25 Ultra as "the superphone to beat," thanks to its stellar display, camera prowess, long-term support, and sleek performance. Yet, it also notes the device is expensive, large, and doesn’t push the envelope as dramatically as one might hope — with some AI features feeling more promise than polish.
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on August 14, 2025
Posted by: Larry
The Samsung Galaxy has the best photogrsphy of any Phone.
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone
on August 14, 2025
Posted by: Kathryn85
[This review was collected as part of a promotion.] The S25 Ultra is absolutely the best phone I have owned thus far!!! I have owned Samsung and other products since 07 and this one tops them all with photo quality capabilities and others!!! I love AI with this phone!! I have nothing negative to say!! Only positive!!! Best phone EVER
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am brand loyalists since 2005
on August 14, 2025
Posted by: Nadi123
[This review was collected as part of a promotion.] I’ve been a loyal Samsung user since my early adulthood, and the Galaxy S25 Ultra reaffirms why I’ve stuck with the brand all these years. I love this device for its cutting-edge features, especially the incredible camera system and the built-in S Pen. The combination of powerful performance, stunning visuals, and creative tools makes it the perfect phone for both everyday use and professional tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is really easy to use.
on August 14, 2025
Posted by: Momz4girlz
[This review was collected as part of a promotion.] I love that the galaxy Ai is right there at my finger tips and is super easy to use! Nothing is hidden and there are derections how to use things is really simple to fallow.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
S25 ultra stop charging the phone.
on August 14, 2025
Posted by: Tasneem
Expertise:Expert
Brought three s25 ultra two of them are stop charging, i did every effort but failed. Now using wireless charging which takes 12 hours to be fully charged. Wasteage of money.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 15, 2025
Hi there Tasneem, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the fast charging of your device is to you, and how frustrating it is when your device is not operating as intended. We have provided a link to a troubleshooting guide to assist you with the charging of your device. We have also shared a link to the Samsung Support Team if you would like to discuss this matter further and work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
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Galaxy phone or tablet is not staying on or charging
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Written by a customer while visiting Samsung US