Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(26,888 Reviews)
Open Ratings Snapshot
Rating breakdown 26,888 reviews
5 Stars
23,063
4 Stars
2,967
3 Stars
521
2 Stars
156
1 Star
181
86%of customers recommend this product. 
(
1,134 out of 1,321
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Camera flicker and sound not letting focus on .06x
on January 6, 2026
Posted by: Gabes tints
from Oxnard ca
Expertise:Expert
Camera started to flicker and make sound when on .06x and it's annoying I wish it world get fixed
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Gabes tints, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not operating as intended or expected. We have provided a link to the Samsung Support Team for your convenience. These experts can help you determine the root cause of your frustration with your camera, and resolve this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My new phone
on January 20, 2026
Posted by: Jambo
Verified Purchase:Yes
Did not get instructions for the phone. Every thing esle is great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jambo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding your new device to be so great as you explore the full capabilities of your device. We have provided a link to the complete manual to assist you with your exploration, and alignment of the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect
on February 2, 2026
Posted by: Jesus
from Minnesota
Expertise:Expert
Verified Purchase:Yes
Excellent phone so far I love the design and especifications
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hello Jesus, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excellent you are finding this device, and the design and features so wonderfully align to your usage. Please, reach out to us again if any questions come up during your usage, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone easy migration.
on February 26, 2026
Posted by: Anonymous
from Boise, ID
Expertise:Expert
Verified Purchase:Yes
Have been using Galaxy Ultra phones for 8 years. S25 this time. Love the prompt updates, great performance, wonderful battery life, and durabity. Was very happy with the seamless transition to the new phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 26, 2026
Hello there ChipOlsen, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the updated features, performance, and battery life of your new device, and that you found the transition to your new device to be so easy. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It great I love it
on March 12, 2026
Posted by: Bigdex
[This review was collected as part of a promotion.] I have a note 10 nv had anything else then they quite make notes n made the s25 Wythe pen
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Bigdex, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to resources to help you discover additional capabilities you may want to integrate in to your usage, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung GalaxyS25 Ultra: Power Meets Beauty
on March 25, 2026
Posted by: Johnnydoeboi
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels less like a phone and more like a precision-crafted piece of technology. From the moment you hold it, the sleek design and premium build give the impression that Samsung pushed every boundary possible. The display is absolutely stunning—bright, vivid, and incredibly smooth. Whether you're scrolling, streaming, or gaming, the screen feels almost alive with color and clarity.
Performance is where this device truly shines. Everything runs effortlessly fast. Apps open instantly, multitasking feels seamless, and even demanding tasks like gaming or video editing never seem to slow it down. It’s a phone built not just for everyday use, but for power users who want speed and reliability.
The camera system is another highlight. Photos come out crisp, detailed, and vibrant, even in low light. Zoom capabilities feel almost magical, letting you capture distant subjects without losing clarity. For anyone who enjoys photography or content creation, this phone turns everyday moments into professional-looking shots.
Battery life is impressive as well. The S25 Ultra easily powers through a full day of heavy use, and the fast charging makes it quick to get back to 100%.
Overall, the Galaxy S25 Ultra is a perfect blend of beauty, power, and innovation. It’s not just an upgrade—it feels like a glimpse into the future of smartphones. 📱✨
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best smart phone from Samsung
on May 19, 2026
Posted by: Larrywp408
[This review was collected as part of a promotion.] This will be the third samsung galaxy s-series phone I've owned and is by far the best. It's very fast, has excellent cameras and build quality. After the recent 8.5 oneUI update the phone feels even faster and responsive. There are so many ways to customize this phone to your needs it always feels brand new. I love it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
fast with ai
on June 17, 2026
Posted by: Robby684
[This review was collected as part of a promotion.] I love how fast and simplicity the phone is. It really shines with photo shoots and editing. Who needs a PC when the phone has dex desktop?! Love it!!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 18, 2026
Hi there Robby684, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the speed of your device, that you are finding it super easy to use, and that the camera has been such an amazing standout feature. We have provided a link to the full manual to help you with additional features like Galaxy AI, and help you align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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