Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,275 Reviews)
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
Problems from the start
on August 20, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] My new S25 Ultra has had problems from the start. It won't complete the biometrics it won't recognize fingerprint or face. The worst is that it keeps saying I have no service and limits me to only emergency calls. Right in the middle of a call it drops and does this. I hope I can get this figured out soon
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We would love to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help you with the biometrics and connectivity of your device. We have also shared a link to the Samsung Support Team if these frustrations continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 20, 2025
Posted by: PauPau
[This review was collected as part of a promotion.] I absolutely love my new Samsung phone! The design is sleek, the display is stunning, and the performance is lightning fast. What really makes it stand out is Galaxy AI—it has completely changed how I use my phone every day. From quick translations when I need them, to photo editing that makes my pictures look professional, to smart text assistance that saves me time, Galaxy AI makes everything easier and more fun.
I use my phone for streaming, gaming, taking tons of photos and videos of my family, and keeping up with work and fitness. No matter what I’m doing, it runs smoothly and feels reliable. The battery life is also impressive and lasts me through busy days without worry.
This is hands down the best phone I’ve ever owned, and I recommend it to anyone who wants the best mix of power, features, and smart AI tools.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest phone ever
on August 20, 2025
Posted by: DonMega
[This review was collected as part of a promotion.] I love my new S25 ultra. I love how big the screen is and I love how powerful it is. I love the Galaxy AI that's built into my phone and it makes my life so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has new features
on August 20, 2025
Posted by: LoveChrist
[This review was collected as part of a promotion.] Galaxy IA help me too much with all my duties in this new device. I love very much this phone, because has new things from the oldest one..... and the photos are so much better 😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better quality than previous modles
on August 20, 2025
Posted by: Swallace84
[This review was collected as part of a promotion.] The S25 ultra seems to be better made than previous modles. The screen is holding up better. The battery is also a lot better. Very happy with it so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra for the win!
on August 20, 2025
Posted by: BrittanyP
[This review was collected as part of a promotion.] After I purchased my first Samsung Galaxy Ultra, I fell in love! It's features opened my world up to new creativity I can utilize in daily and work life.
I upgraded from a Samsung Galaxy S21 Ultra to the new S25 ultra and it did not disappoint! My by far favorite feature is the cameras. I love the fact I can take pictures day or night and they turn out STUNNING! My other favorite features include the long battery life, fast processing speeds, and the stylus.
I do online advertising for my company. The stylus allows me to deliver grade A work with the programs I use on my phone. Making work easy, fun, and on hand.
Now with Galaxy AI I'm able to take my creativity a little farther with inspiration AI provides.
I could sit here and brag about other features it has, but they best way to learn and enjoy something is for it to be right there in front of you.
You won't be disappointed!
I upgraded from a Samsung Galaxy S21 Ultra to the new S25 ultra and it did not disappoint! My by far favorite feature is the cameras. I love the fact I can take pictures day or night and they turn out STUNNING! My other favorite features include the long battery life, fast processing speeds, and the stylus.
I do online advertising for my company. The stylus allows me to deliver grade A work with the programs I use on my phone. Making work easy, fun, and on hand.
Now with Galaxy AI I'm able to take my creativity a little farther with inspiration AI provides.
I could sit here and brag about other features it has, but they best way to learn and enjoy something is for it to be right there in front of you.
You won't be disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Smartwatch with Impressive Features
on August 20, 2025
Posted by: Rayvera
[This review was collected as part of a promotion.] I have been using the Galaxy Watch 5 Ultra for some time now and I am very happy with it. The design looks stylish and modern, and the watch feels comfortable on the wrist even after wearing it all day. The display is bright and clear, making it easy to read even in sunlight. The battery life is better than I expected and lasts long enough without constant charging. I especially like the fitness tracking and health monitoring features, which are accurate and very helpful. The watch is also fast and smooth when navigating through apps. Overall, this smartwatch is reliable, durable, and packed with useful functions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone
on August 20, 2025
Posted by: Tiffany
[This review was collected as part of a promotion.] I upgraded from the s24. I love my s25 ultra. I love the Galaxy AI feature I use it all the time
Value
5
Written by a customer while visiting Samsung US