Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,275 Reviews)
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Love everything about it
on August 21, 2025
Posted by: Bonfire1313
[This review was collected as part of a promotion.] Everything about this phone is awesome . Samsung is the only phone I will ever buy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I missed Samsung!
on August 20, 2025
Posted by: Stan4Sam
[This review was collected as part of a promotion.] I really thought I would enjoy a particular non-Samsung phone, but issue after issue in just a few short months and I came running back!
First day with the phone and it feels like coming home. Every app works vibrantly in the OS it was meant for. Excellent pictures with my family, and some stellar features with Galaxy AI! I love how Galaxy AI can help edit photos, and even take a rough sketch with the S Pen and turn it into a fully fledged work of art! (So much fun with the kids! Pictionary just got a glowup!)
Fun and games aside, I use my phone for a lot of my job (I work in ministry/counseling) and from the full Microsoft Office Suite (with peripherals like Link to Windows and Microsoft SwiftKey Keyboard), to an intensive resource library program, this phone does all I need it to and more.
I love how well it plays with my Samsung laptop, too… but the thing I missed the very most was Modes and Routines. Automating everything from volume levels based on time and location, to pulling up every app I need for the road as soon as I turn on my car, and countless more possibilities, my S25 Ultra seamlessly makes every part of my life better. It's good to be back in my home Galaxy.
First day with the phone and it feels like coming home. Every app works vibrantly in the OS it was meant for. Excellent pictures with my family, and some stellar features with Galaxy AI! I love how Galaxy AI can help edit photos, and even take a rough sketch with the S Pen and turn it into a fully fledged work of art! (So much fun with the kids! Pictionary just got a glowup!)
Fun and games aside, I use my phone for a lot of my job (I work in ministry/counseling) and from the full Microsoft Office Suite (with peripherals like Link to Windows and Microsoft SwiftKey Keyboard), to an intensive resource library program, this phone does all I need it to and more.
I love how well it plays with my Samsung laptop, too… but the thing I missed the very most was Modes and Routines. Automating everything from volume levels based on time and location, to pulling up every app I need for the road as soon as I turn on my car, and countless more possibilities, my S25 Ultra seamlessly makes every part of my life better. It's good to be back in my home Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like this phone a lot
on August 20, 2025
Posted by: Kittieslord2200
[This review was collected as part of a promotion.] Galaxy AI is great for this phone. I'm enjoying my s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Continued Refinement to an aging design
on August 20, 2025
Posted by: S25UltraReview
[This review was collected as part of a promotion.] As always, Samsung continues to produce devices attempting to meet the needs of most users but alienates the S-pen loyalists by removing features to save money. They push AI features but I find them mostly unused. If I was still a student studying perhaps the AI benefits would be more impressive. No matter how I feel about Samsung's stagnation, I still come to appreciate the available themes and plethora of customizations available for my S25 Ultra. I want to hope that Samsung will once again innovate and impress me, but for now this will have to do.
Value
3
Response from Samsung USBy R&R Team, August 21, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided links to an article to help you with the redesigned S Pen features, and to the complete manual to help you with hand gestures and voice commands available to use with your device. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone galaxy
on August 20, 2025
Posted by: 1978jojo
[This review was collected as part of a promotion.] Phone is great and easy to use. The galaxy ai comes in hand. Would recommend this Phone to the older people.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra
on August 20, 2025
Posted by: Woody1
[This review was collected as part of a promotion.] All expectations met. No issues. Galaxy AI IMAGES are incredible.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm very happy with my Galaxy.
on August 20, 2025
Posted by: mmz3101
[This review was collected as part of a promotion.] I am very happy with my Samsung Galaxy and its artificial intelligence, I occupy it for many things and it is very helpful, I feel that I can not ask for more
Galaxy AI is the best
I would also like to mention my Samsung Buds, which have excellent sound.
Galaxy AI is the best
I would also like to mention my Samsung Buds, which have excellent sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the better performance phones out there.
on August 20, 2025
Posted by: S25Ultrawesome
[This review was collected as part of a promotion.] Literally a fill blown, better than any laptop or desktop computers, on the palm of my hand.
The resolution is outstanding! Gives my eyes a joy every time I look my phone. Galaxy AI is fantastic! Easy to use and very straight forward answers.
Gaming is really super! FPS and connectivity, honestly had to do with the reception, are fantastic and it's like playing a brand new game every time!
The resolution is outstanding! Gives my eyes a joy every time I look my phone. Galaxy AI is fantastic! Easy to use and very straight forward answers.
Gaming is really super! FPS and connectivity, honestly had to do with the reception, are fantastic and it's like playing a brand new game every time!
Value
5
Written by a customer while visiting Samsung US