Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,271 Reviews)
Rating breakdown 27,271 reviews
5 Stars
23,375
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Ray D
from Miami
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. For the price of the unit I would have expected more by year 2025! Considering other options moving forward. Thats a lot for me to say since I've a loyal customer for 15 years plus. By the time I get home around 3:30PM 30 to 40% battery with moderate use, I will not make it through the entire day.
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Ray D, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Posted by: C Newsom
Verified Purchase:Yes
A little bit of difficulty adapting to the new functions and still figuring out what's different from my previous phone S23 Ultra.
Response from Samsung USBy R&R Team, September 10, 2025
Hi there C Newsom, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can take time as you discover the enhanced software capabilities. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you with your exploration, and answer any questions you may have directly. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
The Best of the Best
on September 9, 2025
Posted by: KenG
Expertise:Expert
I absolutely love this phone! From it's build design & quality (thin, light, comfortable to hold), to One UI, to its mountain of customization settings and themes, to the full palette of S Pen features, and its camera system takes great photos & videos.
If there was one negative thing it would be the battery life. It is good but not great. Some days I get a full day out of it, other days I have to top it off in the evening.
If there was one negative thing it would be the battery life. It is good but not great. Some days I get a full day out of it, other days I have to top it off in the evening.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there KenG, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the features and capabilities of your device. and finding so many uses every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone! Fantastic camera
on September 9, 2025
Posted by: Moe2forsure
[This review was collected as part of a promotion.] I have been a Samsung user for so long and knew I needed to upgrade to the S25 ultra, best decision ever. The phone is so sleek making it easy to use and super fashionable to carry. The camera is out of this world! It is now my phone, diary, creating tool and mu favorite mode of documenting priceless moments with my baby. Samsung keeps out performing itself and I love it!
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Moe2forsure, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such a great experience with your device, and finding so amazing for documenting your little one growing up. We hope you'll reach out to us again in the future any time you have questions or additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 9, 2025
Posted by: vodyara
[This review was collected as part of a promotion.] Great phone, seems like a good upgrade from my S22 Ultra, and even more Galaxy Ai features to pick from
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Vodyara, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear you are loving the usage of your phone, and finding the exploration of Galaxy AI to be enjoyable and useful. We have provided a link to the Samsung Support Team for your convenience. They can assist you directly through chat if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a great camera
on September 8, 2025
Posted by: PRMILLO
[This review was collected as part of a promotion.] I love Galaxy AI (Gemini) I like that i can take a photo and ask Gemini about a product In the photo and it will tell where I can get it. I love the night mode feature on the camera. It also has a Pen that works excellent for signing online docs
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there PRMILLO, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the features and usage of your device. We have provided a link to the complete manual for your device to help you discover additional features of Galaxy AI you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Tom S
from Long Island NY
Expertise:Expert
Verified Purchase:Yes
The phone is awesome! The rebate successful and very happy with my purchase and upgrade from my old phone.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Tom S, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear you are pleased with the purchase and inital usage of your new phone. We have provided links to resources to help you discover the full capabilities, and align your device to your usage preferences, as well as answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US