Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,238 Reviews)
Rating breakdown 27,238 reviews
5 Stars
23,348
4 Stars
3,021
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
NIce phone, lacking a decent cover - no SView
on September 18, 2025
Posted by: Anonymous
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is nice, not as good as our last Note 9 as far as notification and ringtone sounds. Lacking SView functionality which seriously is the most horrible downgrade this phone provides. Absolutely garbage phone covers available. We only use flip covers so that the front is always protected. 99% of the selections are for a leather wallet cover that makes the phone gigantic and ultra heavy. Honestly if I had know about this, I would had purchased a different phone. But otherwise its a nice phone, is super fast and takes amazing photos. No charger included (for the cost, this is insulting and super cheap/stingy on behalf of Samsung. Like buying a car without a steering wheel... oh just use your own!). Aside from some shortcomings, it's generally good. Just not "as" good as prior models aside from the camera. Honestly there's no wow-factor in any new phone anymore. They just keep regurgitating the same old stuff and constantly remove something that was great beforehand in each iteration. Will I buy another Samsung phone in the future? Probably not... If features keep getting cut out, why bother buying flagship models? Might as well buy cheaper ones so that they can by thrown away often.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hello there, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when accessories you have enjoyed using in the past are no longer available for your current device. If you are wanting to protect the display of your device, we do have screen protectors available for your device. We have also provided links to the complete manual for your device to help you discover all of the amazing updates to your new device, and help you best align the settings to your preferences. We have also provided a link tot he Samsung Support Team to offer their expertise any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S 25 Ultra 512 Gb is the truth
on September 18, 2025
Posted by: KingaJai
[This review was collected as part of a promotion.] Love this phone upgraded from S23 + the Galaxy AI is top tier with endless possibilities and features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung twenty five ultra
on September 18, 2025
Posted by: Jbird33
[This review was collected as part of a promotion.] I love the phone I like.How big it is?It works?Great cameras are better than any i've seen in a while.Battery life pretty good too.Can't wait to see what the new one brings.When it comes out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Sets a New Standard...
on September 18, 2025
Posted by: TechMaestroT
[This review was collected as part of a promotion.] The Galaxy S25 is easily the most impressive phone I have ever owned. From the moment I started using it, Galaxy AI has completely changed how I experience movies and sports. When I am watching a game, AI enhances the stream in real time by smoothing motion, sharpening detail, and even giving me quick insights without pulling me away from the action. For movies, it feels like having a mini theater in my hand with AI-powered optimization that adjusts everything from sound to visuals for the perfect viewing experience.
My favorite feature is the intelligent display. The way it adapts brightness, contrast, and refresh rate to match exactly what I am watching is incredible. It makes action scenes more thrilling and sports highlights crystal clear whether I am inside or outdoors.
Samsung has outdone itself with the S25. It is not just a phone, it is the ultimate entertainment partner powered by Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Posted by: Markis Allen
from Greenville, SC
Expertise:Intermediate
Verified Purchase:Yes
From the operating system, battery life, and camera, to the sleek design, light weight frame and smooth response. I could not imagine having any other phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely adore this model
on September 18, 2025
Posted by: JennW913
[This review was collected as part of a promotion.] The camera is the best I've had out of a galaxy yet. I get the functionality of my note but plus in my opinion as far as the rest of the phone is concerned. I'm a fan. I even occasionally enjoy the galaxy AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new phone it has a lot of fun and very p
on September 18, 2025
Posted by: LoveButterfly
[This review was collected as part of a promotion.] I love to take pictures with my awesome camera and videos and my grandchild love to use Ai to draw a beautiful pictures and she have a lot of fun, also I like to play my games in this phone its awesome experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra25 Superb in all aspects and still improving
on September 18, 2025
Posted by: mannwithasmile
[This review was collected as part of a promotion.] Have had it from when it was launched and still learning from the phone, the added features from my last S phone and now Ultrafied like a mini computer and more. So many features and love how it teaches me new things as getting older and staying informed is easier with a Samsung. Always helpful, insightful, and Samsung members always available for questions like round the clock!
Value
5
Written by a customer while visiting Samsung US