Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This product is my favorite by far!
on September 23, 2025
Posted by: MissySue
[This review was collected as part of a promotion.] I’ve always been a Samsung fan, but the Galaxy S25 Ultra has raised the bar in a way I didn’t think possible. I use my phone for everything—from taking photos of my family and running my business, to experimenting with new technology—and this phone feels like the ultimate companion.
The camera is stunning. Low light shots are crisp, zoom captures every detail, and AI editing tools make photos look professional in seconds. I’ve honestly stopped carrying my DSLR because this phone covers everything.
The biggest upgrade is Galaxy AI. I’ve tried plenty of AI tools, but this one is smarter, faster, and built into the whole experience. From photo editing to live translations to drafting ideas, it feels like a personal assistant that just works.
Performance is seamless, with apps opening instantly, gaming running smoothly, and battery life lasting through even my busiest days. The display is vibrant and smooth, the design feels premium, and updates keep adding exciting new features.
The Galaxy S25 Ultra isn’t just a phone, it’s a camera, a business tool, an entertainment hub, and an AI assistant all in one. For me, it’s the best Samsung yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with minimal downside
on September 23, 2025
Posted by: wretchedegg123
[This review was collected as part of a promotion.] I have had a S22 Ultra, S24 Ultra and now an S25 Ultra. First off, phone looks and feels great. Rounded corners make it easier to hold but I feel that the sharp edges dig into my palm a bit more.
Screen and battery is great even compared to my S24 Ultra. Because I recently upgraded, I was able to make use of new Galaxy AI such as removing sound from videos, object eraser, and other fun features.
Coming from an S22 and S24 Ultra, I do miss the Bluetooth spen mainly for taking pictures from far away and using it on PowerPoint. Aside from that, I love the freedom to use it with magnetic chargers and accessories since it won't interfere with the spen anymore.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I didn't want to upgrade
on September 23, 2025
Posted by: RyPKelley
[This review was collected as part of a promotion.] The S25 Ultra made losing my Note20 to my son bearable. The camera is absolutely fantastic and the Galaxy AI fixes a lot of my minor picture errors or my kids/animals getting in the way of the picture that I was going for.
The Note going away was disappointing, but the Ultra is definitely a spiritual successor that fits the mold. It's exactly what I need and the only disappointment is the lack of sd card slot.
All of my connected devices work better than before even my fridge is getting into the act, it saved us from certain doom, because right after the phone upgrade, one of my kids didn't quite close the freezer all the way. Notification went off while I was in bed and was able to avert disaster and head back downstairs to close the freezer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the clarity
on September 23, 2025
Posted by: Dsky25
[This review was collected as part of a promotion.] I use my phone for several things these days: pictures, video, watching movies, playing games, texting. The pictures are definitely clearer than any other phone I've used (including other Samsung Galaxy ones), the colors seem a bit brighter. The clarity of this phone is incredible. The volume on this phone doesn't need turned up very high on it, either, as just about every word is clearly heard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my s25 ultra
on September 23, 2025
Posted by: SpenSamurai
[This review was collected as part of a promotion.] I love my new S25 Ultra. I'm usually skeptical about upgrading from 1 generation straight to the next however, I'm so glad I did. I had the S24 Ultra and just upgraded and I'm happier than can be. The Galaxy AI is amazing. I use it to prepare documents and make things look neat and professional for my business. I'm thrilled with my purchase. Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Posted by: Sosidity
from Cleveland, Ohio
Expertise:Expert
Verified Purchase:Yes
Beautiful phone, but I returned it. The picture quality of my S22 Ultra is so much better, the S25 Ultra pictures were blurry, off color and just not attractive at all. I also don't want to live without my bluetooth S-pen. I can't believe they removed the ability to take pictures and video with the pen. For those reasons, I will be searching for an S23 because the pictures are similar and the S-Pen still works the same.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, September 24, 2025
Hello there Sosidity, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations, or operating as intended. We have some great articles to help troubleshoot the camera quality and blurry photos you mention with your device, and have provided them below. We have also shared a link to the complete manual for your device that highlights the hand gestures and voice commands you can use with your camera on your device. Lastly, we have shared a link to the Samsung Support Team to offer assistance with any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Camera amd AI features are awesome!!!
on September 23, 2025
Posted by: RVJRCALI
[This review was collected as part of a promotion.] I've always been a fan of Androids/Samsung products due to the fact that they don't limit the use of your devices as far as apps and designs available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sorry moto!
on September 23, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love my samaung ultra! As a former Motorola loyalist who was forced to switch after covid when it was obvious that Motorola wasn't coming out with anything new or anything that meant my needs. I finally decided on Samsung. I started out with a Samsung. Ultra 22 and have graduated since then. I now have the ultra watch and the pro 3 earbuds. And oh my gosh, it has changed the simplicity of my life, and as I'm getting older. AI has made texting and research. So much easier on my phone. I would not trade it for anything else. And I honestly recommend any Samsung product. I have even changed to Samsung. T v and again it is amazing.I love it and thank you samsung!
Value
5
Written by a customer while visiting Samsung US