Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,233 Reviews)
Rating breakdown 27,233 reviews
5 Stars
23,345
4 Stars
3,019
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Awesome phone
on September 23, 2025
Posted by: BiscuitKrazy
[This review was collected as part of a promotion.] Love using the Galaxy Ai to access quicker info and creating new ideas.
Playing games and watching movies are amazing with the powerful processing power and added Dolby atmos to create "surround" sound.
Each mode that setups a different routine for the day helps turn down the distractions so I can focus is a big help.
Playing games and watching movies are amazing with the powerful processing power and added Dolby atmos to create "surround" sound.
Each mode that setups a different routine for the day helps turn down the distractions so I can focus is a big help.
Value
5
Written by a customer while visiting Samsung US
Posted by: Suennia Samra
from California
Expertise:Intermediate
Verified Purchase:Yes
Samsung Galaxy S25 Ultra Review
I am extremely disappointed with the Galaxy S25 Ultra. Unfortunately, the same issues already present in the previous model, the S24 Ultra, remain in this device.
The phone heats up very quickly, even during normal use, which seriously affects the experience. The camera, which should be one of its strongest features, has a major flaw: it darkens when used under bright sunlight, compromising photo quality. On top of that, the battery does not last a full day, which is unacceptable for a device of this category and price.
I expected significant improvements compared to the previous model, but in practice, the problems remain almost the same. I consider this release a major disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 24, 2025
Hi there Suennia Samra, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided links to troubleshooting guides to assist you with the temperature, camera, and battery life of your device. We have also provided links to the Samsung Support Team and warranty information to assist you further if these experiences continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Quick running, bright and beautiful
on September 23, 2025
Posted by: Choner
[This review was collected as part of a promotion.] This phone has everything including Galaxy AI. Easy to use and beautiful quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone, incredible camera!
on September 23, 2025
Posted by: Plb41674
[This review was collected as part of a promotion.] I love tech! And I love having an amazing camera in my hands at all times! But I'm not an amazing photographer! But Galaxy AI has changed that! And the AI has taught me some tips on using it! Thank you Samsung for a top notch product, that keeps me excited to use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never a fail
on September 23, 2025
Posted by: Kayree
[This review was collected as part of a promotion.] Galaxy ai flawless display this phone is everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Upgrade Phone
on September 23, 2025
Posted by: Devil72
[This review was collected as part of a promotion.] I had had my previous Samsung phone several years. Decided to upgrade to the newest model. My information transfer and initial set up went well. I love the AI feature for photo enhancement and repair. So far I am pleased with my new phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Delivers on every front
on September 23, 2025
Posted by: BLURRAY1
[This review was collected as part of a promotion.] The Samsung Galaxy series has been a staple for my home and for my business for the last 5 years. The S25 provides industry leading camera and photography options, and the Samsung Note interaction with the SPen streamlines my work process while in the field and on the office. The Galaxy AI features make it easier to compose responses and capture content as well, making this phone, and platform, the complete package.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most reliable phone
on September 23, 2025
Posted by: aprilstory012
[This review was collected as part of a promotion.] It has everything that I need for either for business use, have personal time, and social network.
Value
5
Written by a customer while visiting Samsung US