Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,227 Reviews)
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Top of the line
on October 7, 2025
Posted by: Fostey
[This review was collected as part of a promotion.] I really like this phone. I switched from the Google Pixel 9 pro and have been a pixel fan for my last 5 phones. Before that I was a Samsung fan. I originally picked the pixel for a clean UI and the photo editing software that was built in. I find the s25 ultra to be the same size, lighter, with more personalization features. I'm still getting used to it, but so far it's a high quality device and I got it with a great promotional offer. The new galaxy ai features are incredible.
Value
5
Response from Samsung USBy R&R Team, October 7, 2025
Hey Fostey, we appreciate you providing your feedback on your Samsung Galaxy S25 Ultra. We know that changing manufactuers can come with an adjustment period. We have provided a link to the manual for your device to help you discover all of the amazing capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat for any questions you may have. We appreciate you being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gracy
from California
Expertise:Intermediate
Verified Purchase:Yes
I had good experience so far.Its light weight, easy to use and comparatively better thn last device.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, October 7, 2025
Hey Gracy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so initally pleased with the usage of your device, and finding it lightweight and superior to your previous device. We hope you'll reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Decent phone
on October 7, 2025
Posted by: DeeBee
[This review was collected as part of a promotion.] Galaxy AI is pretty handy. Phone is awesome gaming and streaming. No issues with any of the hardware. Camera has a ton of features and the stylus is life saver. Ny only gripe is when it updates i have to re-login into most accounts. Also, my Samsung wallet no longer auto-populwtes my credit cards. It just shows up a bu ch of random numbers even after deleting and re-adding the cards. That is a massive inconvenience to me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Samsung S25 Ultra; it's a great phone.
on October 7, 2025
Posted by: Smurfette73
[This review was collected as part of a promotion.] I really enjoy my Samsung phone and all the new features it offers. The AI capabilities are taking me a little time to get used to, but like anything else, it’s important to learn all the functions available. For instance, the updated camera allows me to insert different backgrounds or erase ones that I don’t want or need.
I also appreciate how I can organize important documents by working with different files on my phone. Additionally, I use it for gaming and occasionally to watch a movie. It’s a wonderful phone, and I can’t wait until I can upgrade to the newest version to see all the new features they’ve added. Ee all the new features they’ve added.
Value
4
Response from Samsung USBy R&R Team, October 7, 2025
Hi there Smurfette73, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the enhanced features and capabilities of your new device. We have provided a link to the Samsung Support Team if you are still having some adjustment time with your new device, and have questions about any of the features. We appreciate you being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The new Galaxy S25 Ultra is undoubtedly the best.
on October 7, 2025
Posted by: DanGuzBa
[This review was collected as part of a promotion.] The new Galaxy S25 Ultra is undoubtedly the best.
The new Galaxy S25 Ultra is a monster, it's a crack in this 2025, the best telephone device that Samsung has created and that has been created in many years since it brings with it a super updated, fluid interface, which undoubtedly leaves me open-mouthed, Samsung once again being the king of high-end devices. The implementation of Galaxy AI has undoubtedly been the key to this incredible success, every detail with Galaxy AI has meant a leap into the future and I hope they continue to improve it. The LOG mode is one of the biggest points to highlight and is that when color is applied to that video, it perfects it to such an extent that it looks like it came from a professional set. Without a doubt my Galaxy S25 ULTRA is the best telephone device launched this year. I would not change it except for its successor. Galaxy AI is the best that Samsung could have done and I love it.
The new Galaxy S25 Ultra is a monster, it's a crack in this 2025, the best telephone device that Samsung has created and that has been created in many years since it brings with it a super updated, fluid interface, which undoubtedly leaves me open-mouthed, Samsung once again being the king of high-end devices. The implementation of Galaxy AI has undoubtedly been the key to this incredible success, every detail with Galaxy AI has meant a leap into the future and I hope they continue to improve it. The LOG mode is one of the biggest points to highlight and is that when color is applied to that video, it perfects it to such an extent that it looks like it came from a professional set. Without a doubt my Galaxy S25 ULTRA is the best telephone device launched this year. I would not change it except for its successor. Galaxy AI is the best that Samsung could have done and I love it.
Value
5
Response from Samsung USBy R&R Team, October 7, 2025
Hey there DanGuzBa, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the enhancements made to this device from previous phones. We love that you are finding so many amazing uses for your phone every day. Please, don't hesitate to reach out to us again in the future if you ever have questions or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: DSkinner
from Ft Lauderdale
Expertise:Intermediate
Verified Purchase:Yes
So far best device I've ever had. Lots of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 7, 2025
Hey there DSkinner, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the features and capabilities of your device. We have provided a link to the complete manual for your device to assist you with all of the features of your device. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on October 7, 2025
Posted by: Sandiesue
[This review was collected as part of a promotion.] The Galaxy s25 Ultra is amazing. It takes wonderful quality images with ease. The storage capacity is great. I just love it.
Value
5
Response from Samsung USBy R&R Team, October 7, 2025
Hey Sandiesue, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced features of your new device, especially the camera quality as you capture amazing photos and videos. We have provided a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if any questions arise during usage. We appreciate you being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Really good phone
on October 7, 2025
Posted by: Grimmige
[This review was collected as part of a promotion.] The galaxy s25 ultra is really similar to its previous version but with increased galaxy AI features, its really comfortable to use at any time and made with really long lasting materials. I wouldn't think on buying another brand phone since im really happy with samsung.
Value
4
Response from Samsung USBy R&R Team, October 7, 2025
Hi there Grimmige, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced Galaxy AI features on this device. We have provided a link to the full manual for your device to help you discover additional features that can enhance your experience. We have also provided a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US