Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
So Far So Good This Time Around!
on October 7, 2025
Posted by: NortheasternMamabearof3
[This review was collected as part of a promotion.] I believe this is the BEST Samsung Galaxy yet. I've had a Galaxy since the S3, and i really appreciate the simple, intuitive design they have in general. I use my Galaxy for just about everything, from note taking to photos. And the new Galaxy AI is pretty cool, although takes some initial practice to get the hang. I also love having the S Pen. Internet browsing is fast, and the graphics are unbelievable. I also enjoy changing up my Galaxy background, fonts and more with the Samsung Store. The battery life on this phone, is spectacular. Home settings are easy to adjust and not counterintuitive like other major phone brands.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The pen is back!
on October 7, 2025
Posted by: Moon214flower
[This review was collected as part of a promotion.] I'm an OG Samsing user. I've had basically all the Samsung phone seres at one point or another. My favorite was always the Note because of the pen. It was a great phone for work as Well. This phone is also amazing for personal and work use. The pen features are great. The camera is perfect and Selfie cam does't make me look unflattering by showing all my imperfections but at the same timeit is amazing quality. I love howd far it is ace even the smallest storage is more than what some other phones Offer. I absolutely loved the galaxy ai feature and even the free ai was better than my payed ai subscription. You slay get 6 months free Google pro just by owning a Samsung. One thing I missed was the Themes option. Being able to choose cute and animated themes really helped sway me to return to Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing! Definitely would recommend
on October 7, 2025
Posted by: Danny881388
[This review was collected as part of a promotion.] Really fast and nice ! Really helped my needs and took my career into a better direction
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A must have phone
on October 7, 2025
Posted by: Mamanee69
[This review was collected as part of a promotion.] The phone's innovative design is certainly eye-catching and modern, setting it apart from previous models. Its powerful processor handles multitasking and demanding applications with impressive speed and efficiency. The vibrant display offers stunning visuals, making it a joy to watch videos and browse content. Furthermore, the camera system captures detailed photos and videos in various lighting conditions. Overall, the phone delivers a premium user experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not at all innovative like they used to be
on October 7, 2025
Posted by: Nick78
[This review was collected as part of a promotion.] Dont get me wrong this phone is good and a solid choice for picking to upgrade from older generations but its nut not as innovative as they used to be and its sad to see samsung fall behind in the industry they once led greatly
Value
3
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Nick78, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the wow factor on a new device is to you, and wanting to feel that you have gotten something truly innovative. We have provided a link to the complete manual for your device to help you discover additional features with your device at your convenience. We would also love to hear from you again in the future with details of what features you feel may be lacking. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jesus Soliz
from Laredo Tx
Expertise:Expert
Verified Purchase:Yes
Excellent service and product wouldn't choose any other brand
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely low quality with extremely high prices
on October 7, 2025
Posted by: Thiraviam
from San Francisco, California
Expertise:Expert
Verified Purchase:Yes
Price is too much but lacking in value. Particularly unlocking via finger and face recognition is too bad. At low light face recignition does not work. Cheap quality at extremely high price. Samsung company should atleast check iphones and see how to improve things.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Thiraviam, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important specific features of your device are to you every day, and we would love nothing more than to assist you in resolving your frustrations. We have provided links to articles to help you with the fingerprint reader and facial recognition you mention with your device. We have also shared a link to the complete manual to help you with additional features and settings with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional troubleshooting if your frustrations continue with your phone. Thank you for being a Samsung customer. -Elizabeth\nSamsung phone is not recognizing fingerprints\nhttps://www.samsung.com/us/support/troubleshooting/TSG01200322/\nUse Facial recognition security on a Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00062630/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 7, 2025
Posted by: Ducksss25
[This review was collected as part of a promotion.] I had just switched to samsung after having iphones my entire life and I honestly love it! The camera quality the screen, the refresh rate, the size and capabilities makes everything so much better. couldn't say anything bad love the phone!
Value
5
Written by a customer while visiting Samsung US