Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Danny C
from O'Fallon, IL
Expertise:Intermediate
Verified Purchase:Yes
Great phone with a phenomenal camera. Battery life will surprise you
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The product is beautiful
on October 8, 2025
Posted by: Dwilks67
[This review was collected as part of a promotion.] Everything is great about the phone. It works fast and the Ai is is excellent. The picture quality is beautiful. It takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S25 Ultra
on October 8, 2025
Posted by: 876705
[This review was collected as part of a promotion.] My experience with this phone has met all my expectation. As far as the AI I'm very thrilled with it and looking forward to continue my relationship with Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A Major Step Back from the S24 Ultra
on October 8, 2025
Posted by: BOSSMAN16
[This review was collected as part of a promotion.] As a user who considered the Galaxy S24 Ultra perfect, the S25 Ultra is a significant regression. For my daily use of communication, social media, and YouTube streaming, the downgrade is noticeable in several critical areas:
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Drastic Drop in Battery Life: This is the biggest issue. I went from a consistent 10 hours of screen-on time on my S24 to struggling to get even 4 hours on the S25 with the same usage. It's a massive and unacceptable step backward.
Performance Degradation: Unlike the flawless S24, this phone suffers from increasing lag and slowdowns, and it seems to get worse with each software update.
Galaxy AI Regression: Even the acclaimed Galaxy AI feels less impressive. On the S24 it was perfected and seamless, but on the S25 the same features feel less responsive and intuitive.
Removed Features: Key software functions and settings that I relied on with the S24 are inexplicably missing from the S25.
Slower Charging: Using the exact same official charger, my S25 charges noticeably slower than my S24 did.
This purchase was a mistake. I desperately miss the reliability, performance, and all-day battery of my S24. I truly hope Samsung addresses these issues and returns to that standard of quality.
Value
3
Response from Samsung USBy R&R Team, October 9, 2025
Hello BOSSMAN16, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not operating as expected. We have provided links to articles to help you maximize the battery life of your device, maximize the speed and avoid the freezing or crashing, and discover the advanced features of Galaxy AI. We have also provided a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. We would also love to hear from you again about the features you mention being removed. We appreciate you being a Samsung customer. -Elizabeth\nGet the most out of your Galaxy phone or tablet battery\nhttps://www.samsung.com/us/support/answer/ANS00078987/\nApps are draining battery on Galaxy phone or tablet\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001388/\nWall chargers and charging your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00078994/\nHow to adjust refresh rate options on your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS10003396/\nSamsung phone or tablet freezes and crashes\nhttps://www.samsung.com/us/support/troubleshooting/TSG01001416/\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on October 8, 2025
Posted by: WhatUmean5ohh
[This review was collected as part of a promotion.] The samsung galaxy S25 ultra is a powerhouse featuring a gorgeous 6.9-inch dynamic AMOLED display, and the ultra fast snapdragon 8 gen 3 Elite processor. It's 200 megapixel camera takes stunning photos, and with Galaxy AI, everything from photography to productivity is smarter and more intuitive. Plus it's a gaming beast delivering smooth, immersive gameplay. The S Pen adds extra versatility, making it perfect for both work and play. Minor software quirks aside, the S25 Ultra truly stands out as a premium device.
Value
5
Written by a customer while visiting Samsung US
Posted by: Khaled
Verified Purchase:Yes
This ohone is great when comes to camera and battery. I like s-pen features like translating and drawing with help Ai. The design is cool specially because its titanium gives you better look. Speaker is louder than i expected. Over all 5 stars
Written by a customer while visiting Samsung US
Customer Rating
5
5 star review of S25 ultra. Great phone
on October 8, 2025
Posted by: Kellylynn
[This review was collected as part of a promotion.] The s25 ultra is an impressive phone. Making your phone the 1 stop shop any kind of multi tasking or enjoying any leisure activities. The AI feature allows for the best Google searches, text assist and even help taking better photos. This phone is a must have for anyone who surf the net, shops online, watches utube texts and emails ect. 5 stars
Value
5
Response from Samsung USBy R&R Team, October 8, 2025
Hey there Kellylynn, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear you have had such an amazing experience with your device, and are finding so many uses for the features of Galaxy AI. We have shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Took a close up pic of the moon. AMAZING!
on October 8, 2025
Posted by: MoonGaze
[This review was collected as part of a promotion.] The picture quality is above phenomenal! The projects some one could complete using the AI features is endless. New to the game or OG profesh.. you will not be disappointed
Value
5
Response from Samsung USBy R&R Team, October 8, 2025
Hi there MoonGaze, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the enhanced camera quality, and enjoying capturing amazing photos and videos with your device. We love that you are finding so many uses for Galaxy AI every day, and hope you'll reach out to us again in the future if you have any questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US