Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,225 Reviews)
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Powerful upgrade
on October 8, 2025
Posted by: Butters2140
[This review was collected as part of a promotion.] Typical Samsung powerhouse with the addition of AI making tasks much more interactive. From call assist to note assist to draw assist, you have the virtues of technology in your hands. Imo, they should have kept the Bluetooth on the S pen but otherwise, definitely worth the upgrade from the S22 ultra. If you're in the eco system, it's a no brainer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stellar times
on October 8, 2025
Posted by: Willybilly
[This review was collected as part of a promotion.] The new galaxy ai system is ahuge help with researching things on the web.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A total gem
on October 8, 2025
Posted by: PORTUGUESE
[This review was collected as part of a promotion.] I bought this device little and I must say that it was a great purchase, the galaxy AI is the best, I can edit photographs and design emails for my work, in addition to the design and its slightly rounded frames.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone but fragile
on October 8, 2025
Posted by: Clwhitetiger25
[This review was collected as part of a promotion.] I use my phone for uber driving Facebook weather traffic conditions tik tok, galaxy ai... its served me well. The whole galaxy line up. I always come back for the upgrade. Can't wait to upgrade again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but camera very glitchy
on October 8, 2025
Posted by: OkieEquestrian
[This review was collected as part of a promotion.] I do feel like the AI features in the phone are quite robust. I have zero complaints and I enjoy Galaxy AI. The only issue I have had with this phone so far is the camera will glitch and begin ticking rapidly when you try to zoom out to the widest angle. It will vibrate and not allow you to focus whatsoever until you zoom in further. Otherwise the phone is very fast, connectivity is excellent, and I have zero complaints regarding the Bluetooth capability or the processing speed when navigating apps.
Value
4
Written by a customer while visiting Samsung US
Posted by: Liel
from Miami
Expertise:Beginner
Verified Purchase:Yes
I'm very disappointed with the device, I don't feel any change from the Ultra 23 I had.
Truly a bad device.
Truly a bad device.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 9, 2025
Hi there Liel, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have expectations for a new device and then not seeing the updates you are expecting. We have provided a link to the complete manual for your device to assist you with the enhanced features of Galaxy AI and integrate all of the updates in to your usage. We have also shared a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mary Howington
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Buying my new phone was so easy and less expensive than going to Tmobile
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Happy Customer
from Des Moines, IA
Verified Purchase:Yes
Love the 1TB of storage. Couldn't believe how much of a difference it made with the overall speed of my phone when compared to my other that was running out of memory/space. The silver color and overall look of the phone is great as well!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US