Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,218 Reviews)
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Dont hesitate to get it
on October 15, 2025
Posted by: Bethpooh1983
[This review was collected as part of a promotion.] Everything about this phone is amazing. The Galaxy AI just makes it so much better. Amazing images!!!!
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hey there Bethpooh1983, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having such an amazing experience with your device, and that you are finding Galaxy AI to be such an enhancement to the way you take photos and videos on your device. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra the best flagship on the market
on October 15, 2025
Posted by: Sam1234
[This review was collected as part of a promotion.] I love the feeling of holding this flagship phone, it feels premium. The features are not new to me, but enhanced than the previous versions and ahead of other brands. Combined with AI this phone is a total beast.
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi there Sam1234, we love hearing that you are so happy with the feel of this device in your hand, that you are finding the enhanced features to be ahead of the curve, and that you are finding Galaxy AI so helpful for a large number of tasks. We have provided a link to the Samsung Support Team for your convenience. These experts can offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Zirk
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
Best buy you will ever make, I am very happy with my device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi Zirk, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear that you are finding this device so superior to devices you've had in the past, and that this one makes you so happy. We have provided a link to your compelte manual to help you with the full capabilities of your device, and aligning the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It's everything I've wanted in a phone.
on October 15, 2025
Posted by: SamsungSoldier
[This review was collected as part of a promotion.] From the sleekness of the phone, anti-glare screen, and the amount of features packed within this phone I couldn't have asked for more. Top that off with the Galaxy AI included and it's definitely the best phone out there right now.
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hey there SamsungSoldier, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such an amazing experience with your phone, and finding it to be so superior to others you've had before. Please, don't hesitate to reach out to us again in the future any time you have questions, or further experiences you'd like to share with us. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Rafna
Verified Purchase:Yes
Pleased with my purchase to get the S25 ultra. It takes beautiful pictures and I can edit them into videos. It wasn't hard to learn. I upgraded from the S20 FE to the S25 ultra.
I registered with ID.me and was able to apply an education discount. I'm overall pleased with the price I paid and the quality of the phone. Its been about 3 weeks. I hope it stays in good condition.
I registered with ID.me and was able to apply an education discount. I'm overall pleased with the price I paid and the quality of the phone. Its been about 3 weeks. I hope it stays in good condition.
Response from Samsung USBy R&R Team, October 16, 2025
Hey Rafna, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are not only pleased with your new device, but with the value of your purchase. We have provided a link to the complete manual for your device to help you with additional features on your device, and aligning the settings to your preferences. We have also provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product. Best Camera hands down!
on October 15, 2025
Posted by: Grimmer
[This review was collected as part of a promotion.] The new Galaxy S25 Ultra has blown my mind. First time buyer of the Ultra series and im never going back to anything else. The quality of pictures this phone takes is incredible. The new AI is also the best I've experienced. Highly recommed
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hi Grimmer, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how you have had such a mind blowing experience with your device, and finding it so useful for a range of daily tasks. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: RossB
from Scottsdale, Arizona
Expertise:Expert
Verified Purchase:Yes
Great Samsung phone. Definite upgrade from previous S22Ultra. Many new features and seems fast at everything. Too bad it is hidden inside a case, out of caution, to protect it from damage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 16, 2025
Hey there RossB, we are thrilled to hear that you are finding this device to be such an amazing upgrade from your previous device. We have provided links to resources to assist you with discovering the full capabilities of your device, aligning the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great feature
on October 15, 2025
Posted by: Loyret
[This review was collected as part of a promotion.] That is an incredible run—19 years with one brand is a serious testament to loyalty! It sounds like you've seen the entire evolution of Samsung phones, from the early days to the modern Galaxy era.
I can certainly draft a comprehensive review covering what it's like to be a nearly two-decade-long user. This kind of review usually focuses on things like brand consistency, durability over time, the evolution of software (like TouchWiz to One UI), and the long-term value of the devices.
I can certainly draft a comprehensive review covering what it's like to be a nearly two-decade-long user. This kind of review usually focuses on things like brand consistency, durability over time, the evolution of software (like TouchWiz to One UI), and the long-term value of the devices.
Value
5
Written by a customer while visiting Samsung US