Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,218 Reviews)
Open Ratings Snapshot
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
Camera problems
on October 17, 2025
Posted by: Marcus
Verified Purchase:Yes
Camera unable to focus when you zoom in. Other than that 5 stars
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Marcus, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not operating as intended. We have provided a link to an article to help you troubleshoot this experience with blurry photos. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic phone
on October 17, 2025
Posted by: Bestphones
[This review was collected as part of a promotion.] This phone is top of the line compared to similar phones.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just order it!
on October 17, 2025
Posted by: Flyby Man
from Portville, NY
Expertise:Intermediate
Verified Purchase:Yes
Love my s25 ultra! No issues with my s23 ultra but this ia definitely a noticeable upgrade from that. My husband is using the s23 with no problems.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best Smart Device Ever
on October 17, 2025
Posted by: Ty Chance
Verified Purchase:Yes
Most Useful device I've ever owned. Can't replace it. I'll buy it again and and again. More as my business grows.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever!
on October 17, 2025
Posted by: Katie
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I am so happy with this new upgrade! I suffer from arthritis and was a little hesitant about getting a Note phone due to my husband having one that was 2 models ago and it was slightly heavy to my hands & shoulders. Yet, this model is truly lighter! And!!! It take gorgeous pictures. I have black kitties and the quality of picture is vastly different than my older model. So happy with this new model!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Katie, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your device, and finding the camera so amazing to capture photos and videos of your kitties. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
this is an amazing phone
on October 17, 2025
Posted by: Anonymous
from Westfield MA
Expertise:Expert
Verified Purchase:Yes
amazing phone i much prefer the flat screen to the curves on the 22 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Joshling, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the new design of the display of your phone. We have provided a link to the complete manual to assist you further with the capabilities of your device, and aligning the settings to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is by far the best Samsung phone I've owned
on October 16, 2025
Posted by: MikeyMouse27
[This review was collected as part of a promotion.] I've owned a lot of Samsung phones and this time I decided to go with the Samsung Galaxy S25 Ultra and I couldn't be more satisfied. It's actually extremely light for its size, lighter than any of the other phones I've owned, the camera is so next level,the pictures are frickin incredible, when I show people the pictures I've taken with it they can't believe it, they are that amazing. I love having the option of using the S-pen that it comes with, it really comes in handy when filling out online forms and longer text messages and the best part is that when you're not using it, it's literally part of the phone,it stores itself inside the actual phone which is so handy, cause I had a Fold with a S-pen but cause they didn't go together I constantly would forget it but don't have to worry about that with this one. The smart view works perfectly never any problems with the voices matching how there lips are moving and really easy to use which was important cause not all my TV's are smart TV'S so I stream it on my phone and then connect it to my TV with smart view and literally in less than 30 seconds whatever I'm watching on my phone I'm now watching on my TV with no problems ever and that hardly ever happens with any other devices. I'm sure there's more actually I know there is but there's so many amazing settings and different options that I still haven't even been thru all of them but I can guarantee if you're looking for a phone that always works, never any issues, this is it!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 17, 2025
Hey there MikeyMouse27, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so in love with the reliable usage of your device, and finding so many amazing features that you enjoy using every day. We have provided a link to the manual for your device to assist you further with the capabilities and settings of your device. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 512Gb (Unlocked)- Review
on October 16, 2025
Posted by: Aswini
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
The new S25 Ultra is very light weight and has a very stunning display and camera. The S Pen lacks bluetooth otherwise everything else is awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 17, 2025
Hey there Aswini, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lightweight feel and design of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the full manual for your device that highlights hand gestures and voice commands you can use with your device. Lastly, we have shared a link to the Samsung Support Team to assist you any time questions come up about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
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