Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,218 Reviews)
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
It's a pretty good phone.There's some things that
on October 18, 2025
Posted by: Drewdown
[This review was collected as part of a promotion.] I've been considering the potential for the next generation of smartphones, and I have some thoughts. The current features are great, but there's always room for improvement, right? 🤔 First off, I'd love to see a significant leap in battery life to keep up with our busy lives. 🔋 Secondly, enhancing the camera's low-light performance would be amazing for capturing those perfect moments. 📸 In addition, a more intuitive user interface could streamline our daily interactions. ✨ Finally, I'm hoping for even more sustainable materials in the phone's construction. 🌱 Let's make this the best mobile experience yet! #Smartphone #TechImprovements #MobileTechnology #FutureofPhones
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is next level!
on October 18, 2025
Posted by: SAMLOV
[This review was collected as part of a promotion.] The S25 Ultra is the perfect phone for everyday use! No matter where, no matter what, the S25 Ultra has never let me down. With the all new snapdragon 8 elite I can do anything on my S25 Ultra without a problem. You name it! Whether it's gaming, streaming, photography, drawing, and etc. The S25 Ultra will never let you down.
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey Samlov, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this phone so perfect for your usage needs every day. We have shared a link to the Samsung Support Team for your convenience. This team of experts can assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Zedd
Verified Purchase:Yes
#1 phone easy to use. Nice camera and memory. Just don't like the fact I have to lock screen to use my locked folder.
Response from Samsung USBy R&R Team, October 22, 2025
Hi Zedd, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device so easy to use every day. We have shared a link ot the complete manual for your device to help you best align the settings to your preferences. We have also provided a link to the Samsung Support Team if you hae questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy it
on October 17, 2025
Posted by: Tianna
from Tanner, AL
Expertise:Intermediate
Absolutely hate this phone. They have ruined everything great about Samsung phones. Droid to Droid video call is gone. Now have to do video through Google video. Navigation bar is garbage. It gets in the way of every day apps and if you switch to the one that doesnt show, that function doesnt work properly either. Sound goes out for fb messenger from time to time. I had a note 9 before this. I held on to it for 6 years and only got this phonebl because I had to when my daughter broke the phone. This phone should not be 1200 and to see they are coming out with a 26 when there are basic functions that dont work on thr 25 is comical. I miss the old phones because this new stuff is garbage and doesnt work like it should.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Tianna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device after a prolonged period of time can take time to adjust to the updated software and integrate new features in to your usage. We have provided a link to the complete manual to help you best align the settings and features to your usage preferences. We have also provided a link to a troubleshooting guide to assist you with the apps that are not operating as intended. We have lastly, provided a link to the Samsung Support Team to offer assistance if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Talal
from New york
Expertise:Expert
Verified Purchase:Yes
Everything went smooth. The buying process and the trade was easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge
from Bergen County, NJ
Expertise:Intermediate
Verified Purchase:Yes
Great phone for great price. Phone works great and has many features I never knew. I am so glad I invested in this phone and I recommend it to others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey Jorge, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that this device so wonderfully aligns to your usage preferences, and needs. We have shared a link ot the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Hidden tips &tricks
on October 17, 2025
Posted by: Decimatie
[This review was collected as part of a promotion.] Let's start saying the s25 ultra has amazed me with so much features, from the pen to the AI. I have just got my phone and I explore mostly everything.
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom Z
Verified Purchase:Yes
I'm still in the learning stage with my phone. Coming from a Galaxy A series to this phone has been a challenge. I'm impressed with a number of features and each discovery makes me happy with my purchase.
Written by a customer while visiting Samsung US