Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,218 Reviews)
Open Ratings Snapshot
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Fenomenal features and top quality
on October 19, 2025
Posted by: PenAndPaper
[This review was collected as part of a promotion.] As an avid note-taker, the Galaxy S25 Ultra is the perfect digital replacement for pen and paper. The Samsung Notes application is incredibly capable, but the standout feature for me is the S Pen's ability to create perfect geometric shapes—simply by holding the pen down after drawing. The additional handwriting tool, which aligns and refines your letters, is the cherry on top, making for an exceptionally polished note-taking experience.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi PenAndPaper, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the usage of your device, and finding the S Pen so useful for taking notes, and drawing. We have provided a link to the complete manual for your device to help you discover the features of Galaxy AI that can further enhance your experience with your phone. We have also shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than advertised
on October 19, 2025
Posted by: JonahJJ
[This review was collected as part of a promotion.] Have had my galaxy s25 ultra for about 7 months and it's that best phone I've ever had. Battery life is amazing and galaxy ai is more useful than I realized.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there JonahJJ, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with your device, and that you are loving the features of Galaxy AI for daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Device
on October 19, 2025
Posted by: Donnie
[This review was collected as part of a promotion.] I always loved Galaxy Phone and this one does not downfall top of the line
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey Donnie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are thrilled with the usage of your phone, and finding it meets and exceeds your expectations. We have shared a link to the Samsung Support Team to offer their expertise if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very satisfied
on October 19, 2025
Posted by: Ismael
from California
Expertise:Intermediate
Verified Purchase:Yes
Very satisfied with the new phone good quality of phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey Ismael, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so satisfied with the capabilities of your device, and finding it useful for a range of daily tasks. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The camera is amazing
on October 19, 2025
Posted by: QueenFaulkner
[This review was collected as part of a promotion.] Samsung is all I use the camera is the best I love the s-pen
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi QueenFaulker, we love hearing that you are so pleased with the usage of your Samsung Galaxy S25 Ultra. We love that you are enjoying capturing amazing photos and videos with your camera, and that the S Pen is a great addition to your usage. Please, reach out to us again if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on October 19, 2025
Posted by: Lovevideochat
[This review was collected as part of a promotion.] First off the galaxy AI is super cool once you figure it out, it took a little tinkering but I think that's because I'm old. I love video chatting with my grandchildren it works flawlessly. Overall 5 star rating!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey there Lovevideochat, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are so pleased with the usage of your device, and that you love the ease with which you can keep in touch with your loved ones. We have provided a link to the complete manual for your device to assist you with additional features. We have also shareda link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great functioning phone, iffy battery
on October 19, 2025
Posted by: Kpuckett729
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a great phone, very quick, great quality camera, awesome Galaxy AI features, just the battery life on it has degraded very quickly for me. I use the maximum battery protection for 80%, and charge it before around 15-20%, and my life expectancy went from about a day and a half, to a good 12 hours.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 20, 2025
Hi Kpuckett729, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the overall usage and amazing features of your device. We have provided a link to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you believe it is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra 1 Tb
on October 18, 2025
Posted by: Mike Jordan
Verified Purchase:Yes
AI features are wonderful, the phone is very fast and the camera is amazing. The battery life is such an improvement from my old S 10.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 21, 2025
Hey there Mike Jordan, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced battery life, camera quality, and speed of your device. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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