Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,218 Reviews)
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This product operates flawlessly
on October 20, 2025
Posted by: tbudforreal
[This review was collected as part of a promotion.] This samsung product is most excellent! The galaxy AI features are provent countless times again to be helpful in my every day to day life. From using the Interpurtur module for when it comes to working with contractors in my field and various people who speak many languages. The Pen makes it extremely easy to take down notes and measurements to save for later to look back when I dont have a paper or scrap piece nearby. plenty of storage to operate all of my companies apps and Microsoft programs so I can upload and store my finished results for my work.
This device has came hand in hand with my everyday needs as I continue to enjoy and live a more advanced life thanks to to the samsung S25 Ultra!
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hi there Tbudforreal, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with all of the amazing features and capabilities of your device including Live Translate, and S Pen usage. We have shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
sad about not having the Bluetooth spen
on October 20, 2025
Posted by: FlipFlop7
[This review was collected as part of a promotion.] Love the GalaxyAi like i use it in every photo, lol
Value
4
Response from Samsung USBy R&R Team, October 21, 2025
Hi there FlipFlop7, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the usage of Galaxy AI with your camera to enhance your photos and videos. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also shared a link to the complete manual for your device to help you with hand gestures and voice commands you can also use with your device. Lastly, we have shared a link to the Samsung Support Team to assist you further with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Extraordinary Super S25 Ultra w/S Pen
on October 20, 2025
Posted by: 4meuwill
[This review was collected as part of a promotion.] The S25 Ultra represents the pinnacle of Samsung's Super device line. This device has proven to be an exceptional investment. Primarily utilized for composing Google reviews, the integrated AI-powered grammar assistance significantly enhances the writing process. Beyond reviews, the Note Assist and AI-driven Audio Eraser functionalities have proven invaluable. For instance, during a recent concert, the Audio Eraser effectively mitigated background noise, ensuring a clear and shareable recording of the performance for friends and family. Its versatile capabilities make it an outstanding device for various applications. The Ultra has exceeded expectations.
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey 4meuwill, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so thrilled with the capabilities and features of your phone for all of your daily needs. We hope you'll reach out to us again any time in the future if you have questions or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Poor battery life ubu3u I ob9
on October 20, 2025
Posted by: Justanothersamsunguser
[This review was collected as part of a promotion.] Battery lasts maybe 8 hours at Max. Also charging can occasiinally take longer than normal
Value
3
Response from Samsung USBy R&R Team, October 20, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable the lasting battery life of your device is to you every day, and we would love to help you maximize the battery life of your device, as well as the charging speed. We have provided a few links below to troubleshooting guides to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: No Name
Verified Purchase:Yes
No significant upgrade, features and phone experience is just the same.
Response from Samsung USBy R&R Team, October 20, 2025
Hello No Name, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to fully discover and integrate new features in to your usage. We have provided a link to the full manual for your device to help you with your exploration, including the capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your exploration of this amazing device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
great phoone
on October 20, 2025
Posted by: trentn
from you mom
it was just the best phone Ive had so far over all good cam and strong and good storage
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Trentn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this is the best phone you've ever had, and that you are so pleased with the camera and storage capacity of your device. We have provided a link to the complete manual for your device to help you discover additional features of your phone. We have also provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
"The AI King Reigns Supreme: Samsung's S25 Ultra
on October 20, 2025
Posted by: Gamerpro
[This review was collected as part of a promotion.] "The Samsung Galaxy S25 Ultra is not just a phone; it's a statement. This device takes the 'Ultra' concept to its peak, blending elegant hardware refinements with a revolutionary surge in software intelligence.
Powered by the bespoke Snapdragon 8 Elite for Galaxy and running a system deeply integrated with Gemini AI, performance is lightning-fast and incredibly efficient. The groundbreaking AI features—from advanced photo editing to real-time assistance—are genuinely useful and feel like the future of mobile computing.
The camera system is a masterclass in versatility. The new 50MP Ultrawide sensor is a long-overdue and spectacular addition, complementing the powerful 200MP main shooter and excellent zoom capabilities. The results, especially in low light, are consistently stunning.
Holding the S25 Ultra is a premium experience. The titanium body and the slightly adjusted, more ergonomic design with rounded corners are subtle but noticeable upgrades. The expansive, vivid 6.9-inch Dynamic AMOLED display remains arguably the best on the market.
Despite familiar charging speeds, the superb battery endurance easily gets you through the heaviest of days. This is the definitive choice for the power user, the content creator, and anyone who demands the absolute best that the mobile world has to offer.
Powered by the bespoke Snapdragon 8 Elite for Galaxy and running a system deeply integrated with Gemini AI, performance is lightning-fast and incredibly efficient. The groundbreaking AI features—from advanced photo editing to real-time assistance—are genuinely useful and feel like the future of mobile computing.
The camera system is a masterclass in versatility. The new 50MP Ultrawide sensor is a long-overdue and spectacular addition, complementing the powerful 200MP main shooter and excellent zoom capabilities. The results, especially in low light, are consistently stunning.
Holding the S25 Ultra is a premium experience. The titanium body and the slightly adjusted, more ergonomic design with rounded corners are subtle but noticeable upgrades. The expansive, vivid 6.9-inch Dynamic AMOLED display remains arguably the best on the market.
Despite familiar charging speeds, the superb battery endurance easily gets you through the heaviest of days. This is the definitive choice for the power user, the content creator, and anyone who demands the absolute best that the mobile world has to offer.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Gamepro, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such an amazing experience with your device. We hope you'll reach out to us again any time you have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 19, 2025
Posted by: altruism
[This review was collected as part of a promotion.] The Galaxy AI is such a useful tool, i use it everyday, great phone!
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Altruism, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with Galaxy AI, and finding it useful for tasks every day. We have provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer.-Elizabeth
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Written by a customer while visiting Samsung US