Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,218 Reviews)
Open Ratings Snapshot
Rating breakdown 27,218 reviews
5 Stars
23,334
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Best phones
on October 21, 2025
Posted by: Basilisco
[This review was collected as part of a promotion.] Galaxy ia is the best and the cámara take good photos
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Basilisco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such a great experience with your device, loving capturing amazing photos and videos, and using Galaxy AI for a number of daily processes. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Faster longer battery life easier to connect with
on October 21, 2025
Posted by: Randy
Expertise:Intermediate
Well I switched over from having lgs all my life and I have to admit this phone does some fascinating features I am impressed
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Randy, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your change of device. We have provided a link to the full manual for your device to help you explore the capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good all rounder phone
on October 21, 2025
Posted by: T13N
Expertise:Expert
PROS: Gorgeous anti-reflective 6.9" display that's fantastic for viewing content. I'm amazed by how light the phone feels in hand despite its big display. The S Pen is incredibly useful in taking notes and drawing sketches. Performance is responsive without the phone heating up too much. Battery life holds up for a whole day or two depending on what I'm doing. And One UI 8 is very customizable with lots of productivity features such as Samsung Dex that I really enjoy using. A solid all rounder phone overall.
CONS: I'm very disappointed with the removal of bluetooth from the S Pen. I love using Air Actions to control media and now that's gone. I can use my Galaxy Watch but that's not as convenient as a bluetooth S Pen. In fact, more features should've been added—not removed, to highlight the pen. And there's still room for improvement to camera hardware. Nighttime photos and videos still come out noisy compared to competing phones. This could be fixed with bigger sensors. I hope these can be addressed in the Galaxy S26 Ultra.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 23, 2025
Hi there TI3N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced display quality, speed, and battery life of your device. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
All of best things ultra
on October 21, 2025
Posted by: Anonymous
from Bangladesh
All of the best things to All condition. I love this phone
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello there Labib ahammed Enamul, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing that youa re pleased with the usage and capabilities of your device. We have shared a link to the complete manual to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Living Smarter with the Galaxy S25 Ultra
on October 21, 2025
Posted by: Superdopeuser
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra blends power, style, and smart technology to elevate everyday life. Its sleek titanium frame and 6.9-inch AMOLED 2X display deliver stunning visuals for streaming movies, sports, and gaming with vibrant colors and sharp detail.
The standout feature is Galaxy AI, which streamlines tasks by summarizing notes, drafting messages, and managing schedules effortlessly through voice commands. The Snapdragon 8 Elite chip and One UI 7.0 provide smooth multitasking for work, study, and entertainment.
Photography is exceptional with the 200MP main camera and AI-enhanced imaging, producing bright, detailed photos and crisp videos even in low light. Battery life supports a full day of use, and fast charging keeps you powered up quickly.
The S Pen adds productivity for note-taking and sketching on the go. Overall, the Galaxy S25 Ultra with Galaxy AI is a versatile and elegant device that enhances productivity, creativity, and entertainment seamlessly, making it a top choice for those seeking a smart, stylish, and powerful smartphone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hey Superdopeuser, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such a good experience with your device, and loving capturing amazing photos and videos with your device. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy
on October 21, 2025
Posted by: Lindsey
[This review was collected as part of a promotion.] It is a smooth interface. Easy to use. Camera is great and video is easy to use. Charge stays a while.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2025
Hi Lindsey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the updated software of your device, enhanced camera features, and longer battery life. Please, reach out to us again in the future any time you have questions, or wish to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra: The Pocket Personal Secretary
on October 21, 2025
Posted by: Drjetkill
[This review was collected as part of a promotion.] The S25 Ultra is more than just a premium smartphone; it marks the true beginning of the "AI Phone" era. If productivity and time management are key for you, this device will change your life, as it has done with the handling of my schedule and calendar.
​The integration of Galaxy AI is not a gimmick, but a comprehensive assistant. Features like the "Now Brief" give you a personalized glance at your appointments, reminders, and even the best time to leave, based on your calendar information and traffic conditions—all accessible from the lock screen or with a single swipe.
​What's most surprising is the seamlessness. With a simple voice command or a touch gesture (like with "Circle to Search"), the phone is capable of analyzing on-screen information—such as an email, a movie ticket, or a travel itinerary—and automatically adding it to your calendar with all the necessary details and alerts. The AI acts as a true personal secretary, capable of jumping between applications (browser, notes, calendar) without you having to do the tedious work of copying and pasting.
​In short, the synergy of AI for task management, call transcription, and optimizing your daily schedule is the true turning point of the S25 Ultra, making it the definitive tool for mobile productivity.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Drjetkill, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding so many amazing features of your device that make your day so much easier. We have shared a link to the Ssamsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Samsung Galaxy's
on October 21, 2025
Posted by: Jade2u
[This review was collected as part of a promotion.] Love my Samsung Galaxy s25 ultra, I have had nothing but my Galaxy phones, and I have tried other phones and I always come back to my first Love. I love the apps that are offered with my phone, and it's easy to navigate around in my phone. I use it for everything, from streaming movies on long flights, to games when I have some downtime. The Samsung AI is a feature I am getting use to, for photos and videos.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Jade2u, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you ar eloving the features and capabilities of your device. We have provided a link to the complete manual for your device to help you with the discovery of your device, especially Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
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