Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,217 Reviews)
Open Ratings Snapshot
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
This phone has so many features!
on October 22, 2025
Posted by: Luiseb
[This review was collected as part of a promotion.] I'm absolutely thrilled with my new device! The Samsung Galaxy S25 Ultra, with its impressive 1TB storage, has exceeded all my expectations. The camera capabilities are simply stunning, producing photos and videos of unparalleled clarity and detail. I've been particularly impressed by the integration of Galaxy AI, which has made everyday tasks incredibly intuitive and efficient. This phone truly feels like a glimpse into the future of mobile technology, and I couldn't be happier with my purchase. The only thing I did not like is that they removed the main functions of the S Pen.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 24, 2025
Hi Luiseb, we are grateful to you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such an amazing experience with your device, and finding it perfect for a range of daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can work with you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's simple.....#1
on October 22, 2025
Posted by: DarylC
Verified Purchase:Yes
When you're the best there is not much else to say!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 24, 2025
Hey DarylC, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding this device to be the best for your usage needs. We have shared a link to a few resources to assist you in discovering additional features of your device, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Phone! Love the Galaxy AI feature
on October 22, 2025
Posted by: RomyDC
[This review was collected as part of a promotion.] I have been using Samsung Galaxy S25 Ultra from 3 months and just love the phone. The performance of the phone is extremly good. I use the phone for almost all activities from playing games, emails, shopping, banking, calls, social media etc and all apps work excellent. The camera zoom can be zoomed to see moon surface (pictures attached). The Galaxy AI feature helps automate tasks and setup calender reminder.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hi there RomyDC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the performance and usage of your new phone. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Is as ordered but..
on October 22, 2025
Posted by: Diana
from Los angeles
Expertise:Intermediate
Verified Purchase:Yes
Everything came in as I ordered, however 2 weeks in my speaker started to do some static sounds. Volume wasn't fully up when it did it. Only happened once, but I'm scared it's gonna be a on and off thing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hello Diana, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you were initally pleased with the usage of your device. We have provided a link to a troubleshooting guide to assist you with the speakers on your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nothing exciting
on October 22, 2025
Posted by: Renat
from USA
Expertise:Intermediate
Verified Purchase:Yes
The unit is good but no different than s24 ultra. Even downgrade. The design is the same from s23 ultra. Cameras also pretty much the same. Cameras can't compete with Chinese brands. It's boring but recognizable. If you looking for unique experience s line isn't that.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really Good Phone!
on October 22, 2025
Posted by: Will
Expertise:Intermediate
Verified Purchase:Yes
Really good phone. The speed and display quality is really good! The only thing that bothers me is the app optimization. Sometimes apps close when I didn't want them to. But I do not think that's a Samsung thing that's a apps engineering department thing.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Do better not reducing tech
on October 22, 2025
Posted by: Herbie2112
Expertise:Expert
Go back ti when phones were innovative. I'm using the S25 ultra from s22 ultra and I regret the change. Copy from Chinese phone makers!!! People won't be brainwashed for so long into thinking you are doing better. You S4 or note 3 had some things you took out. Give us quality innovations not taking away the reasons we are with your brand! S25 Ultra is a miss! Do better and not trying to save on manufacturing costs or puttingtech that you will be chargingus for!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello Herbie2112, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you are getting a great device with truly innovative features. Without knowing what features you feel have been removed, or have not been added, we have provided a link to the complete manual for your device to assist you with exploring the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. We would also love to hear form you any time in the future with features you would like to see in devices going forward. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exceptional speed and features!
on October 22, 2025
Posted by: ArmsReview
[This review was collected as part of a promotion.] When I first bought this phone, I wasn't thinking about the AI features. I was more about the hardware, the computing power and the new design. What i found out after the first few months with this phone in my hand was that Galaxy AI has become an every day use tool for me. I'm consistently using the translation feature and the circle to search feature to navigate travel plans for future trips. Samsung has hit another home runwith this new design. I know a few people will be sad to have lost the curved glass esthetic, but for me, the flat surface is a better compliment to the pen. Last but not least, the cameras on this phone are astounding. Close up details, general low light shots, the zoom. What more do we need? The set up is packed with what's needed and upgraded even more with AI enhancements.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with this device, and are finding the usage of Galaxy AI such an enhancement to your usage every day. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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