Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,217 Reviews)
Open Ratings Snapshot
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Best Deal Ever
on October 23, 2025
Posted by: Nikki
Verified Purchase:Yes
This was an extremely easy purchase. Seamless and effortless. I currently have no issues with my phone.
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Nikki, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that the inital purchase, setup, and usage of your device has been so positive for you. We have shared a link to the complete manual for your device to assist you with the exploration of the capabilities of your device, and best aligning the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Samsung s25 Ultra
on October 23, 2025
Posted by: KBright
[This review was collected as part of a promotion.] I’ve been using my new Samsung Galaxy S25 Ultra for everything—work, streaming, and daily life—and it honestly blows me away. The display is stunning for movies and shows, the camera makes every photo look professional, and the battery easily lasts through my workday even with constant use.
The new Galaxy AI features are surprisingly useful. I’ve been using them to summarize notes, translate on the fly, and organize my messages—it’s like having a smart assistant built into the phone.
Whether I’m multitasking for work, watching sports, or gaming, this phone handles everything smoothly without lag. It’s fast, sharp, and feels incredibly premium. I couldn’t be happier with my upgrade!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hey KBright, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the usage of your device, and finding it helpful for such a range of daily tasks. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best performance
on October 23, 2025
Posted by: Design
Expertise:Intermediate
Verified Purchase:Yes
Would suggest that it would be great to have intro functionality and special features after switching on the phone for first time.
Response from Samsung USBy R&R Team, October 23, 2025
Hey Design, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the usage of your device, after the inital setup. We have provided a link to the Samsung Support Team to assist you with any questions that come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
User friendly website & easy purchase.
on October 23, 2025
Posted by: Fred
from West Texas
Expertise:Intermediate
Verified Purchase:Yes
Simple to shop & return my handset for credit towards the new phone.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is it!
on October 23, 2025
Posted by: thebestw1
[This review was collected as part of a promotion.] 5/5 Stars
I'm absolutely loving my new Samsung Galaxy! The AI features on this phone are seriously impressive. As a bodyguard, I need a device that can keep up with my demanding schedule, and this phone delivers.
The camera is phenomenal, the AI-powered features like scene optimization and low-light enhancement make my photos and videos look stunning. Whether I'm capturing moments on the job or just hanging out with friends, the pictures turn out amazing every time.
The AI-driven video editing features are also a game-changer. I can trim, merge, and add effects to my videos on the go, which saves me so much time and effort.
The phone's performance is lightning-fast, thanks to the powerful processor and AI-optimized battery life. I can go all day without needing to recharge, even with heavy usage.
The AI-powered assistant is also super helpful - it learns my habits and suggests apps, contacts, and tasks based on my daily routine.
Overall, I'm thoroughly impressed with my Samsung Galaxy. It's an indispensable tool that makes my work and personal life so much easier. If you're looking for a top-notch smartphone with cutting-edge AI features, look no further!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hi there Thebestw1, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so amazed with the usage of your new device, and are enjoying exploring all of the amazing features. We have shared al ink to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on October 23, 2025
Posted by: Cbgbcash
[This review was collected as part of a promotion.] With the AI features on this phone it can literally help you with anything from pictures turn into drawings to know what restaurant you should try tonight I love it
The camera is amazing I compared the pixel 9 pro side by side and hands down the S25 took way better pics
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hey Cbgbcash, we are grateful for your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and finding the features of Galaxy so helpful to you every day. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
If you're like me coming from the s22 ultra
on October 22, 2025
Posted by: DPaulaRD
[This review was collected as part of a promotion.] As the title says, if you come from there, you will see the change that I saw since I turned it on. The fluidity and autonomy are incredible, and you will love the photos you will take with your new equipment.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hi there DPaulaRD, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear you are enjoying the enhanced features and capabilities of your new device. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The real Galaxy in 7"
on October 22, 2025
Posted by: Franki94
[This review was collected as part of a promotion.] I feel like I can't get a better phone than the Galaxy S25 Ultra, it's like having everything on a 7" screen, studio quality photos, vivid and fluid videos, a workstation by activating dex with my Qled TV and using it as a work desk. With Artificial Intelligence it's another world, it helps me make the best decisions in everything, from educational games for my son, to the best oil for my car and all by just holding down the power button and sharing the screen, it can see in real time what I show it and give me the best decisions. I don't think this can be beaten, it's simply INCREDIBLE.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hey Franki94, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are amazed with the enhanced features, Galaxy AI, and display quality of your device. We hope you won't hesitate to reach out to us again if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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