Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
This phone is good 👍
on October 28, 2025
Posted by: Giakhang2011
[This review was collected as part of a promotion.] I love my phone so much. This phone is very helpful to my work every day
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hi there Giakhang2011, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you love your new device, and are finding it so amazing for your work needs. We have shared a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on October 28, 2025
Posted by: DuckyNumber2
[This review was collected as part of a promotion.] I use this device for streaming; games; movies; work; and school. It's very useful for all of these activities.
Value
5
Response from Samsung USBy R&R Team, October 28, 2025
Hi DuckyNumber2, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are enjoying your gaming, streaming, work, and school functions on your new phone. We have shared a link to the Samsung Support Team for your convenience. These experts can offer assistance to you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
My outstanding S25 ultra
on October 28, 2025
Posted by: Demult
[This review was collected as part of a promotion.] The performance is amazing, streaming, gaming, i used it also as a block note. Picture end video are truly increhable and special mention to AI that helping to do many think for my job.
Value
4
Response from Samsung USBy R&R Team, October 28, 2025
Hi there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how amazing you are finding the usage of your device for your streaming, gaming, and work needs. We love knowing that Galaxy AI is helping you streamline so many daily tasks as well. Please, reach out to us again any time in the future if you have questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features
on October 27, 2025
Posted by: ghogho
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a massive, high-performance phone with a stunning 6.9" display that’s bright and sharp even in sunlight. It’s built with titanium, feels premium, and handles drops well. Powered by the latest Snapdragon chip, it’s lightning fast—apps, games, and multitasking run flawlessly. Battery life easily lasts a full day with heavy use, and charging is quick both wired and wireless.
The camera system is impressive. The 200MP main sensor captures detailed shots, night mode works great, and zoom up to 30x is actually usable. Video is smooth and sharp, with solid audio. The S Pen is handy for notes and editing, tucked neatly into the phone.
Samsung’s AI features are surprisingly useful. You can circle items to search, rewrite texts in different tones, and translate conversations live. The software is smooth and customizable. Storage is generous, though there’s no SD card slot. Speakers are loud and clear, and Bluetooth audio sounds excellent with high-end codec support.
Face unlock and the under-display fingerprint scanner are fast and reliable. Call quality is solid, and the mic picks up voice clearly. It’s expensive and oversized, but if you want top-tier everything in one device, it delivers. Not for minimalists, but for power users, it’s a beast.
The camera system is impressive. The 200MP main sensor captures detailed shots, night mode works great, and zoom up to 30x is actually usable. Video is smooth and sharp, with solid audio. The S Pen is handy for notes and editing, tucked neatly into the phone.
Samsung’s AI features are surprisingly useful. You can circle items to search, rewrite texts in different tones, and translate conversations live. The software is smooth and customizable. Storage is generous, though there’s no SD card slot. Speakers are loud and clear, and Bluetooth audio sounds excellent with high-end codec support.
Face unlock and the under-display fingerprint scanner are fast and reliable. Call quality is solid, and the mic picks up voice clearly. It’s expensive and oversized, but if you want top-tier everything in one device, it delivers. Not for minimalists, but for power users, it’s a beast.
Value
4
Response from Samsung USBy R&R Team, October 28, 2025
Hi there Ghogho, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying everything about this device from the design, to the speed, to the battery life, and so much more. We have shared a link to the Samsung Support Team if you do ever need assistance with storage expansion on your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Adrienne _NY
Verified Purchase:Yes
Besides the overall appearance, added storage, and the camera, I am still not clear on what new features this model offers.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 28, 2025
Hi there Adrienne_NY, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know it can take time after upgrading to a new device to become fully accustomed to the new features, and integrate them in to your usage. We have shared a link to the complete manual to assist you with your exploration of your device, especially the new features of Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you are exploring your new phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This S25 Ultra is super customizable!
on October 27, 2025
Posted by: TabbyBl
[This review was collected as part of a promotion.] In my experience with the S25 Ultra throught the entire time I've used it I've been able to completely customize it to exactly how I want it. Change the widgets, stack widgets, the Now bar, Even Galaxy Ai with Gemini is super useful! I also love the build quality of the S25, it feels super durable when you hold it and it feels like it can withstand quite a few drops (if you were to ever drop such an expensive phone) Overall I've had a great experience with this phone and I look forward to when I have enough to purchase more new phones!
Value
5
Response from Samsung USBy R&R Team, October 29, 2025
Hi there TabbyBl, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that youa re finding this device to be so customizable for your needs, easy to use, and useful for a range of daily tasks. Please, don't hesitate to reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with a few flaws
on October 26, 2025
Posted by: The Photographer
Expertise:Expert
I Have had a Verizon s25 ultra 512 gb for 3 months now.It is impressively fast the whole phone is top notch other than the cameras struggle at night in some lighting and with bad lens flares.I hope the upcoming Ultra flagship has bigger zoom camera sensors and also gets the lens flare and low light photo issues fixed.I also hope they release a software update to fix the lens flare and the low light issues for the s25 ultra.Other than That it is definitely the best phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra
on October 26, 2025
Posted by: MataZ0
[This review was collected as part of a promotion.] This galaxy device has been very good. I like how you can have a lot of storage on it. The Galaxy AI is very helpful at time when you need to get some quick information on something or edit I ng pictures taken by it and have it do some touch ups. I so far have enjoyed playing games on it and have had no problems with them on this device. They run pretty smooth.
Value
4
Response from Samsung USBy R&R Team, October 29, 2025
Hi MataZO, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the enhanced features and capabilities of your new device, and that Galaxy AI has been such a useful companion for a range of daily tasks. We hope you'll reach out to us in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US