Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,217 Reviews)
Open Ratings Snapshot
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
The phone has great design features
on October 28, 2025
Posted by: Magmus
[This review was collected as part of a promotion.] I use my phone for streaming and and video callas and I have had no trouble with the phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Magmus, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying your streaming and video calls on you phone without interruption thus far. We have provided a link to the complete manual for your device to help you discover additional features of your device like Galaxy AI. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Cool
on October 28, 2025
Posted by: Danny boy
from Florida
Expertise:Expert
Verified Purchase:Yes
Nice phone i love it would recommend to everyone in the world
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2025
Hey Danny boy, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love the usage of your phone. We have provided links to a few resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Amazing battery life!
on October 28, 2025
Posted by: SnotrodsChick
[This review was collected as part of a promotion.] When I unboxed my S25, the first thing I noticed, in comparison to my previous phone, was the beautiful screen. It's more vibrant and flat with an anti-reflective coating on the screen. Which I love and makes it much easier to see when you're outside.
I didn't plan on upgrading my phone until the S26 came out. But something forced my hand.
The S25 is a great phone! I can go all day on one charge, which is phenomenal for me. Considering that I am on my phone constantly.
I do miss the Bluetooth capabilities in the S-Pen though. Other features that I love are the many AI features packed into this phone. One of my top faves is the Circle-to-search. Where has that been all my life? That's better than Alexa! IMHO. Then there's Call Assist, Nightography, Draw Assist, Note Assist, and another fave.. the Now Bar. There are many more, you'll just have to check them out for yourself!
The new processor is a nice upgrade too.
But.. the camera. It has its good points and bad. I think they should have kept the 10x telephoto zoom. I love taking pictures of the moon. That zoom made for GREAT pictures.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2025
Hi there SnotrodsChick, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the redesigned appearance of your new device, and finding the battery life to last all day with you. We have provided a link to an article to help you integrate the new features of your S Pen in to your usage. This device does have the 10x telephoto camera feature you mention, and we have provided a link to an article that highlights the different features and capabilities of the camera on your device. Lastly, we have shared a link to the Samsung Support Team to assist you if you believe your device is not operating as intended, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery Cannot Handle SSD
on October 28, 2025
Posted by: PJA1
from Virginia USA
Expertise:Intermediate
Verified Purchase:Yes
Battery drain is excessive with external memory is attached.
I would recommend this to a friend!
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 29, 2025
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how valuable the battery life of your device is to you every day. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on October 28, 2025
Posted by: Richard
from ORANGE COUNTY, CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
Love my new S25 Ultra. I got the Jet Black. It feels great in the hands. Over all I love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2025
Hey Richard, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding the new design of this device to be comfortable to hold for prolonged periods of time, and you are finding the color pleasing. We have provided a link to the manual for your device to help you discover all of the amazing ways you can use this device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
powerful Phone that fits all needs.
on October 28, 2025
Posted by: noodles3032
[This review was collected as part of a promotion.] This phone can power through any part of the day. Whether it's gaming, schoolwork, or photography, it thrives. With the Galaxy AI, photo and video editing become convenient, and schoolwork benefits from the Grammer check. Would recommend to anyone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Noodles3032, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that this device has been helpful for such a range of daily tasks both personal and educational. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the phone but a little disappointed
on October 28, 2025
Posted by: S25Fan
Expertise:Expert
Verified Purchase:Yes
The changes in the Studio app was bummer. I used to love the Studio app since I do a lot of video editing but the new version of Studio now has less music option no longer have the ability to mix the volume sound of video and music
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2025
Hi there S25Fan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall enjoying the enhanced features and usage of your new phone. We have provided a link to the complete manual for your device to discover the ways you can use Galaxy AI to best edit your videos. We have also shared a link to the Samsung Support Team to offer additional assistance if you are seeking specific functionality. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product with a wonderfully designed UI !
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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