Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Best phone I've ever had!
on October 29, 2025
Posted by: Xmasham32
[This review was collected as part of a promotion.] I got this phone in January after trading in my zflip 5, and it's been the best phone I have ever had, and I have exclusively used Samsung phones since 2008, so I have seen the evolution of the brand, mostly favoring the discontinued Galaxy Note series, which this phone is a great spiritual successor to. The battery lasts all day for me with average usage, with plenty to spare, but if I really need juice quick, it charges fast. It is responsive and fast enough to tackle any task I can throw at it, including some of the games I occasionally play on it. The cameras are the best on any phone I have had. I love to use the spen for various tasks, especially just relaxing and coloring on the penup app.I wish they would have kept the bluetooth spen, but I only used it on occasion in the past anyway. The galaxy ai has been great with gemini integration, especially the live view assisstance. The screen is amazing. It is bright, vibrant and large, which is great because I prefer larger devices. I exclusively buy Samsung for phones/tablets or Tvs. Overall I really recommend this phone to anyone, or really even any of the s25 series. I recently recommended my mother in law to get one of the s25 series and she settled on the base s25 and she loves it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rose
from Georgia
Expertise:Expert
Verified Purchase:Yes
I bought the Samsung Galaxy S25 Ultra for my sister-inlove, and she really loves it. The pictures come out clear and bright, and the phone is easy to use. She’s been enjoying it so much it’s a great upgrade and worth the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ove had since s20 ultra
on October 29, 2025
Posted by: RAGNAR18
[This review was collected as part of a promotion.] It is wonderful to experience the exciting capabilities of the galaxy s25. Its advanced artificial intelligence tools are truly impressive. The seamless integration of these features enhances the user experience significantly. This device offers a remarkable glimpse into the future of mobile technology.
The camera is also amazing with its 100x zoom capabilities. I'm absolutely in love with this phone
Value
5
Written by a customer while visiting Samsung US
Posted by: Nazar
from Philadelphia PA
Expertise:Intermediate
Verified Purchase:Yes
Samsung galaxy s25 ultra is the same phone as Samsung galaxy s24 ultra. There's no no difference in using one or another.
I'm Samsung user since galaxy 5, then I had every new galaxy phone every year. This year I ordered it as a gift for somebody else. It is a good, reliable phone to use, but nothing more...
I'm Samsung user since galaxy 5, then I had every new galaxy phone every year. This year I ordered it as a gift for somebody else. It is a good, reliable phone to use, but nothing more...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 ultra
on October 29, 2025
Posted by: Homebody
[This review was collected as part of a promotion.] I use this phone for everything the gaming graphics are awesome, pictures, videos, battery its all just a lot better. Samsung definitely out did themselves better grip doesnt feel so fragile like the others also. I've also dropped this phone is water twice on accident didnt take long to dry out unlike my s22 ultra. Its just a lot better overall I highly recommend it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Decided to Upgrade
on October 29, 2025
Posted by: Patch2377
[This review was collected as part of a promotion.] Just upgraded from the 24 Ultra, and am so for loving the 25 Ultra. The Galaxy AI so far has been great. I never really actively used it on previous phone, but have really enjoyed starting to really see what it can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite so far
on October 29, 2025
Posted by: The1Weaver
[This review was collected as part of a promotion.] I love the squared off edges of the phone, and the flat screen instead of curved. Definitely an upgrade both physically and systems wise compared to my old s22 ultra. About i don't use it as much, Galaxy AI has definitely been a useful feature when trying to find something specific or giving me options for photo effects
Value
5
Response from Samsung USBy R&R Team, October 29, 2025
Hi there The1Weaver, thank you for taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are pleased with the redesigned shape and feel of this new device, and that you are enjoying the exploration and usage of the enhanced software features. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
The phone is amazing, but has terrible charging!
on October 28, 2025
Posted by: LastXI
[This review was collected as part of a promotion.] This device has amazing features
The S pen i wished was Bluetooth which absolutely sucks, but other then that its highly responsive
The S pen i wished was Bluetooth which absolutely sucks, but other then that its highly responsive
The camera quality is amazing, but i feel like the colors are dull and has less life compared to the video camera?
My phone at the moment has a defect, the charging isn't super fast or regular fast, its just regular charge which sucks, I hope I can get that worked out
The Galaxy AI is am amazing feature
Value
3
Response from Samsung USBy R&R Team, October 29, 2025
Hi there LastXI, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features you enjoy using every day, especially Galaxy AI. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to an article to help you with the charging speed of your device. Lastly, we have shared a link to the Samsung Support Team to assist you if this experience with the charging speed continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US