Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Fantastic product
on November 1, 2025
Posted by: Altairedragon
[This review was collected as part of a promotion.] Galaxy s25 ultra and Galaxy AI are fantastic in combination with one ui 8.0. Smooth, no issues and very quick as a smart phone should be. Highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product makes using and purchasing simple
on November 1, 2025
Posted by: Sabby1
[This review was collected as part of a promotion.] This product is super user friendly. Using Samsung Switch saved so much time and effort on my end. It has plenty of GB for storage and memory. I really enjoy using the Galaxy AI. The photo and writing assist have both been extremely helpful. I can create a professional looking photo from my phone and a selfie. I use the Samsung Wallet everyday for purchases. It is very easy to use. I love that I can sign into all my secure apps with biometrics. I don't have to worry about forgetting passwords as I can use Samsung Pass to auto fill my information. I switched to this product two months ago and I love it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Fox S
from Texas
Expertise:Expert
Verified Purchase:Yes
The camera zooming is trash. The s pen doesn't have Bluetooth so its trash. This phone is literally trash. I hate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 3, 2025
Hey there Fox S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the camera features, and redesigned S Pen capabilities. We have also provided a link to the complete manual to help you with the hand gestures and voice commands you can use with your device. Lastly, we have shared a link to the Samsung Support Team if you believe your device isn't operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!
on November 1, 2025
Posted by: JJtoppick
[This review was collected as part of a promotion.] I've been using it for about a week or so now and everything has been great. Battery life has been good. Apps and everything are lightning quick and the phone charges great with a Magsafe case. Sounds good, screen is bright and very clear, quality is top notch and feel solid without being heavy. Generally an awesome phone, very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a very resilient battery
on November 1, 2025
Posted by: Yoyogi
[This review was collected as part of a promotion.] Galaxy Ai is very helpful in streamlining my phone experience. Did I mention it came with a pen? I believe that upgrading was the best thing that ever happened to me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's like a mini computer!
on November 1, 2025
Posted by: K3114Mar13
[This review was collected as part of a promotion.] I upgraded from the Galaxy s23 to the Galaxy s25 Ultra because I use my phone in every aspect of my job. With the 5000mah battery and the large screen, I am able to pull up event layouts and make quick notes with the stylus during event walk-throughs. All without the worry of my phone dying by noon.
Galaxy AI has been great as well to help answer quick questions about weather updates or to help me make calls when my hands are full or busy.
Overall, having a great experience with the Galaxy s25 Ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung they are the best phones
on November 1, 2025
Posted by: PrinceJiminez
[This review was collected as part of a promotion.] I use my phone for pretty much everything from galaxyai to Samsung wallet, the phones just work the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S25 Ultra
on October 31, 2025
Posted by: KrisP1
[This review was collected as part of a promotion.] Galaxy AI is phenomenal! Great Camera and Operating System!
Value
4
Written by a customer while visiting Samsung US