Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Kris
from Tulsa
Expertise:Intermediate
Verified Purchase:Yes
This was one thing I totally missed . No more blue tooth S Pen would've probably been a deal breaker for me if I would've known that.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Useless S pen on the ultra 25
on November 5, 2025
Posted by: Ultra
from Michigan
Expertise:Intermediate
I purchased the Galaxy S24 Ultra (or S25 Ultra) expecting full use of the S Pen—including the remote camera shutter function (press the S Pen button to take a photo while holding the phone at a distance). For previous models this worked well. For example, Samsung’s official documentation for the S24 Ultra states that you can set the S Pen button as “Take picture” under Settings → Advanced features → S Pen → Air actions.
However, with the S25 Ultra (and apparently future models), the S Pen no longer supports the Bluetooth/remote shutter function. Samsung themselves confirm the new S Pen is non-Bluetooth enabled and does not support the remote photo shutter feature.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Ultra, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also shared a link to the full manual for your device to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: VeO1
Verified Purchase:Yes
Best phone ever. Rugged, with very smooth screen that makes navigation a pleasurable experience.
Written by a customer while visiting Samsung US
Posted by: Agui
from San Antonio, Tx
Expertise:Beginner
Verified Purchase:Yes
LOVE, LOVE, LOVE. Battery life is amazing, software runs smoothly & so much to customize!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra: Automation Beast
on November 5, 2025
Posted by: Spence
[This review was collected as part of a promotion.] Samsung nailed it. My S25 ultra feels like a smart assistant glued to my palm. Modes and Routines kick in without me thinking, shifting profiles when I arrive at work, start the car, or walk back through my front door. Focus mode snaps distractions shut when I need to grind. Galaxy AI quietly amplifies everything, from circle to search and live translation to transcript summaries and smart photo tools that save me a lot of time. The camera and high resolution videos are ridiculous, crisp enough that work clips and family moments looks studio clean. Day to day, it is the little quality of life touches that add up, from smooth performance to the way it just knows what im trying to do. I wanted a phone that gets out of the way and helps me live better, faster, and calmer. This is it. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product takes the best picture
on November 5, 2025
Posted by: LoveSangria319
[This review was collected as part of a promotion.] This phone is very dependable. You can use it for everything.
Value
5
Written by a customer while visiting Samsung US
Posted by: YAMB
from Arkansas
Expertise:Expert
Verified Purchase:Yes
I am in love with color, its functions, its camera seems like a marvel, I have always liked all Samsung products and to this day I still like its camera, it is something of another level, it is the phone system, it does not disappoint me and its spectacular capacity, I would like the load to last longer, but everything is excellent so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 5, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the color, quality, and camera of your device. We have provided a link to the complete manual for your device to help you maximize your experience and discover features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: MX12
from Minneapolis, MN
Verified Purchase:Yes
Definitely holding on to this phone for the next 5 years. Love that they did away with the curved screens, that was a step back. Jet black is a must have.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US