Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Anonymous
from Oxford, Mississippi
Expertise:Intermediate
Verified Purchase:Yes
The phone is great overall and works excellently. My only problem is the fact that the s-pen has no Bluetooth capabilities. I do hope the S-26 ultra comes with this. It makes a whole lot of things easier. I do not know why they took it off in the first place
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, November 6, 2025
Hey Richmond Woblesseh, we appreciate your feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the redesigned features of the S Pen to help you integrate them in to your usage. We have also shared a link to the complete manual to assist you with the hand gestures and voice commands you can use with your device. We have lastly, shared a link to the Samsung Support Team to assist you further if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy AI that changed my everyday life
on November 6, 2025
Posted by: JRubio
[This review was collected as part of a promotion.] Since I got my Samsung Galaxy with Galaxy AI, my daily routine has become so much easier and more productive. I use it for work, studying, and entertainment, and I’m honestly impressed by everything it can do. The real-time translation feature with Galaxy AI has saved me many times when talking to people from other countries, and the note summary tool is simply amazing.
The camera quality is incredible — I can record videos in high resolution without needing professional editing — and the battery easily lasts me all day, even when streaming or gaming. I love how Samsung keeps innovating and making technology feel more human. 💙
Value
5
Response from Samsung USBy R&R Team, November 6, 2025
Hi JRubio, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are having such a great experience with your device, and that you are finding so many uses for Galaxy AI. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on November 5, 2025
Posted by: Legacybuilt
[This review was collected as part of a promotion.] I use my Galaxy S25 Ultra daily for work, streaming, and staying organized—and it’s exceeded every expectation. As a corrections supervisor, I rely on precision and speed, and this phone delivers. Galaxy AI helps me draft reports, summarize documents, and even organize my calendar with smart suggestions that actually make sense. The camera is phenomenal—wide-angle shots are crisp even in low light, and the editing tools are intuitive. I stream shows like Law & Order: SVU and Grey’s Anatomy with stunning clarity, and the speakers are loud enough to fill a room. Battery life easily lasts through long shifts, and the fast charging keeps me moving. The S Pen is still a favorite for quick notes and sketches, even without Bluetooth. One UI 7 is smooth and customizable, and the phone feels lighter and more refined than previous models. It’s not just a device—it’s a tool that supports my routine, my creativity, and my need for accuracy. Highly recommend for professionals and multitaskers.
Value
5
Response from Samsung USBy R&R Team, November 6, 2025
Hi Legacybuilt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be such a daily driver in so many ways for both your personal and professional needs. We look forward to hearing from you again in the future any time you have questions or wish to provide additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
So much more room for my note, taking and business
on November 5, 2025
Posted by: Gr8BargainMistress
[This review was collected as part of a promotion.] Chasing down great deals, info-rabbit holes, mitigating my ADHD+ & my business. Idk how id do what I do without great inventions!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on November 5, 2025
Posted by: CopenHatin
[This review was collected as part of a promotion.] The galaxy s25 ultra had exceeded my expectations, the Galaxy AI updates have really been useful in my work and made my productivity go up noticeably. Love the beautiful, crystal clear display and great pictures it takes. I had the s24 ultra previously and the s25u in my opinion is a great successor
Value
5
Written by a customer while visiting Samsung US
Posted by: Zee awan
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone ever unbeatable camera resolution and Fast processing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I am writing the review in Hebrew, please try to t
on November 5, 2025
Posted by: Galant770
[This review was collected as part of a promotion.] מכשיר נהדר עם עיצוב יותר נוח לשימוש יומיומי, לפני זה היה לי את ה-24 אולטרה, ולפני זה 22 אולטרה, לפני זה 21 אולטרה, העיצוב שיש עכשיו הוא ממש שינוי גדול ונוח מאוד, המערכת ו עדכונים החדשים ממש מוצלחים ועושים את המכשיר למאוד נוח לשימוש יומיומי, כל העניין של ה-ai ממש מוצלח, נותן חוויה מאוד גבוהה ויוקרתית, לא סתם בחרתי מכשיר פרימיום, יש חיסרון אחד: הסוללה, בשימוש יומיומי עם האוזניות גלקסי באדס שלוש פרו, הסוללה מתרוקנת לאחר שימוש ממושך, הייתי מאוד שמח לשיפור בעניין הסוללה, חוץ מזה זה המכשיר שאני קניתי גם לי אבא שלי, הוא שדרג ממכשיר ישן מאוד, גלקסי s9, והוא ממש נהנה מהמכשיר ומכל האופציות, כמובן שאני המלצתי גם לחברים וקרובים שלי.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Sent Back: They took away S-pen functionality
on November 5, 2025
Posted by: Star Mom
from Martinsburg, WV
Verified Purchase:Yes
I sent this phone back. I wouldn't have even purchased if I'd have known beforehand.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Features
1
Response from Samsung USBy R&R Team, November 6, 2025
Hi there Star Mom, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the ability to use your camera from a distance is to you for so many amazing moments you want to capture. We have shared a link to the complete manual for your device, that highlight the ways you can use hand gestures and voice commands to do these same tasks. We have shared a link to the Samsung Support Team who can answer any questions you may have about your Samsung products, and we appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
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Written by a customer while visiting Samsung US