Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
i love the quality of this phone
on November 7, 2025
Posted by: PayPay
[This review was collected as part of a promotion.] this phone has amazing speed an excellent screen and oh my goodness super good battery life it takes so long for my phone to run out of battery after a full day of scrollling social media and watching videos and listening to music all day at work
Value
5
Response from Samsung USBy R&R Team, November 7, 2025
Hi there PayPay, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We love hearing you are so amazed withthe speed, display, and battery life of your new device. We have provided a link to themanual to assist you in integrating additional features in to your usage like Galaxy AI. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Phone is amazing
on November 7, 2025
Posted by: Iamtheonly1
[This review was collected as part of a promotion.] Easy to use. The stylus is an added bonus. Have not used the AI yet but only had the phone for 2 days. Since I went from Samsung to Samsung recovering all of my apps and passwords went super easy.
Value
5
Response from Samsung USBy R&R Team, November 7, 2025
Hi Iamtheonly1, we appreciate your feedback on your Samsung Galaxy S25 Ultra. we love hearing how easy you are finding the usage of your device, how helpful the accessories are, and that the inital setup and trasnfer were so easy. We have shared a link to the complete manual for your device to help you explore the full capabilities including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
The s24 ultra was better. Thats not a compliment.
on November 6, 2025
Posted by: Nick98
[This review was collected as part of a promotion.] This phone has had quite a few problems that I should not have to deal wkth and I shouldn't have to reset my settings to fix the problems that ive never had before on any other phone including my galaxy 24 ultra.
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hello, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as expected. Without knowing what features specifically are causing this frustration for you, we have provided a link to the Samsung Support Team for your convenience. They can help you troubleshoot your experience, and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy phone
on November 6, 2025
Posted by: Brittany
[This review was collected as part of a promotion.] I just recently upgraded from my samsung galaxy fold 5 that I used for well over two years and then upgraded to a galaxy s25 ultra and I forgot how great the camera is on these before my fold 5 I had a galaxy s24 ultra that I loved it both phones held up great since I am so rough on my phones but now that I have the s25 ultra's camera then add the A.I. on to that it makes it such a magnificent phone.
Value
5
Response from Samsung USBy R&R Team, November 7, 2025
Hey Brittany, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the upgrade from your previous device to this powerhouse, with the amazing camera. We have shared a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone great features
on November 6, 2025
Posted by: Ashes2ashes
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra Review
The Samsung Galaxy S25 Ultra is a powerhouse that truly defines what a premium smartphone should be. From the moment I started using it, I noticed how smooth and responsive everything felt. The Galaxy AI features take the experience to another level — I love using AI-powered tools for note summarizing, real-time call translation, and photo editing. It’s like having a personal assistant built into the phone.
The Samsung Galaxy S25 Ultra is a powerhouse that truly defines what a premium smartphone should be. From the moment I started using it, I noticed how smooth and responsive everything felt. The Galaxy AI features take the experience to another level — I love using AI-powered tools for note summarizing, real-time call translation, and photo editing. It’s like having a personal assistant built into the phone.
The camera system is absolutely top-tier. The detail and sharpness of every shot, especially with the new AI enhancement features, are stunning. Night photos come out bright and clear, and the zoom quality is incredible. I also appreciate how Galaxy AI helps clean up and edit pictures quickly without losing quality.
The display is breathtaking — the 120Hz refresh rate and vivid colors make streaming movies and gaming super immersive. I use my S25 Ultra daily for work, streaming, social media, and gaming, and it never slows down or overheats. The S Pen integration is another bonus; it’s great for quick notes, creative sketching, or even editing photos precisely.
Battery life easily lasts through a full day of heavy use, and charging is lightning-fast. The design feels elegant and durable, with a premium finish that stands out.
Overall, the Galaxy S25 Ultra with Gal
Value
5
Response from Samsung USBy R&R Team, November 7, 2025
Hey there Ashes2ashes, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic that you are finding this device to be such an amazing powerhouse of performance, and that all features seem to be so superior for your usage. Please, don't hesitate to reach out to us again any time you have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on November 6, 2025
Posted by: Vicky213
[This review was collected as part of a promotion.] This is really great phone. Smooth application. Has a great battery life and is overall amazing. Even after a year - it still runs wonderful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rayah
from Connecticut
Expertise:Beginner
Verified Purchase:Yes
Coming from a different brand, samsungs quality and interactivity is amazing. The tips help so much. I will be staying in the samsung eco. Next to get is a tablet.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Android phone ever
on November 6, 2025
Posted by: Dj22douglas
[This review was collected as part of a promotion.] The s25 ultra is a remarkable device that offers a truly premium user experience. Its display is stunning, providing vibrant colors and incredible detail for all your content. The camera system captures breathtaking photos and videos, even in challenging lighting conditions. Performance is exceptionally smooth, allowing for effortless multitasking and gaming. Overall, this device sets a new standard for what a smartphone can achieve.
Exploring the capabilities of Galaxy AI has been a truly remarkable experience. Its innovative features offer a glimpse into the future of mobile technology. The intuitive design makes it easy to access and utilize its advanced functions. We are delighted with the seamless integration it provides for everyday tasks. Overall, Galaxy AI is a testament to cutting-edge advancements and user-centric design.
Exploring the capabilities of Galaxy AI has been a truly remarkable experience. Its innovative features offer a glimpse into the future of mobile technology. The intuitive design makes it easy to access and utilize its advanced functions. We are delighted with the seamless integration it provides for everyday tasks. Overall, Galaxy AI is a testament to cutting-edge advancements and user-centric design.
Value
4
Written by a customer while visiting Samsung US