Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,216 Reviews)
Rating breakdown 27,216 reviews
5 Stars
23,332
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great phone!
on November 10, 2025
Posted by: Livinglife
[This review was collected as part of a promotion.] Great phone. Love the design and feel in my hand. The software updates and the gaming experience. The s pen is a big bonus for my first time helps with notes e docs etc I use it for everything and its features. The main reason I got this phone is for the camera and the battery life and I haven't been let down absolutely stunning Photos!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best!
on November 10, 2025
Posted by: KDawg503
[This review was collected as part of a promotion.] Never thought I would love a phone but this S25 Ultra is the BEST! At does everything thing you need and doesn't it amazingly well!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
it has awesome features
on November 10, 2025
Posted by: Redsport400
[This review was collected as part of a promotion.] It has cool features and is very sleek in design. The only downside is the battery life it should be 8000 mah.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone but I miss my Note20 Ultra
on November 10, 2025
Posted by: SamsungNote20UltraLover
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra has been just fine so far. The screen resolution is amazing, the phone is fast, the battery holds a charge extremely well. Simply put it meets my expectations for a Samsung flagship device in all the ways that truly matter. That being said, the Galaxy AI features mostly seem gimmicky and like a less than helpful feature that was used to attempt to compensate for the lack of actual hardware improvements in the phone. I "upgraded" from a Galaxy Note20 Ultra and lost my edge screen which I loved. My biggest complaint about losing the edge screen is simply that the S25 and Note20 Ultra have the same screen size but the S25 feels much larger and bulkier due to the square sides. The edge screen made single handed use much easier and soooo much more comfortable. I also lost my Bluetooth S pen which is genuinely frustrating. Then there's the camera, while the S25 has better specs on the hardware I have yet to get the same quality of pictures as I could get consistently with my Note20 Ultra. To top it off, my Note20 Ultra had expandable storage in the form of a micro SD card which I also lost with my "upgrade".
While I do like my S25 Ultra and I needed to upgrade due to my old phone wearing out, I find it to be an extremely lackluster upgrade that is honestly more of a downgrade from a phone I purchased 5 years ago. The AI features are cool but not meaningful enough to implement regularly. Four stars because it is great but doesn't meet 5 star expectations
While I do like my S25 Ultra and I needed to upgrade due to my old phone wearing out, I find it to be an extremely lackluster upgrade that is honestly more of a downgrade from a phone I purchased 5 years ago. The AI features are cool but not meaningful enough to implement regularly. Four stars because it is great but doesn't meet 5 star expectations
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera phone. Super fast and great screen.
on November 10, 2025
Posted by: Friend
[This review was collected as part of a promotion.] Honestly, I've always been a little skeptical of the hype. Every year a new phone comes out, and people say "this is the best one ever," but often, it just feels like a minor tweak. But let me tell you: when Samsung launched the Galaxy S25 Ultra, something changed. After spending the last few weeks using it as my primary device, I have to admit that this is the phone that made
me believe in mobile innovation again.
The Design: It Feels Like a Treasure
The Design: It Feels Like a Treasure
The very first thing I noticed when I took it out of the box was the feel. Forget previous models; this S25 Ultra feels incredibly premium. The titanium they used in the frame isn't just marketing-it gives it a solid weight and a robustness that inspires confidence. It's large, yes, but Samsung has perfected the ergonomics. It feels like they designed the phone to fit perfectly in my hand, not the other way around
The Camera: My New Favorite Creation Tool
The Camera: My New Favorite Creation Tool
I've always enjoyed taking pictures, but the S25 Ultra turned me into someone who wants to go out and take photos. The 20OMP main sensor is great for the amount of detail, but what truly blew my mind was the Zoom.
The optical zoom is crystal clear. Photos I used to take of distant things that looked like a pixelated watercolor are now sharp and publishable. I've been photographing birds in the park and small architectural details that were previously impossible. The feeling of being able to get so close without losing quality is addictive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Strong battery
on November 10, 2025
Posted by: Phoneforwork
[This review was collected as part of a promotion.] The strong battery easily lasts up to 2 days of average use. The galaxy AI apps built into the phone are fun to experiment with. The pen seems like it could make taking meeting notes easy, but I haven't tried yet. Nice camera and it was easy to transfer from my old Galaxy S-10. I wish the phone was slightly smaller.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The new s25 ultra now you can be the test dummy
on November 10, 2025
Posted by: Darthmatter
[This review was collected as part of a promotion.] I have a s25 ultra when I got the phone I thought it was going to be so Great and all the problems I have with my old phone would go away boy was I wrong it's actually funny because I know that you will not use my review because it doesn't put you in the light the phone I got was not groud breaking it's kinda like when something new comes out like Ai and people go for it and all the promises about it's going to be great but it's not really great it will be great and all the new features will be so helpful and make your life easier well I believe that someday it will but it's not now because it never works well in the beginning and it needs a good ten years to become great and I'm one of the people that needs to write thes reviews so the engineers can get to fixing all the problems with the new tech and make it work like it's saposadly does already but in reality we are that first gen that we always look back on and say remember when we couldn't do that yet and we had to do this or that to make it come true that's what this phone is they should have never released this phone yet the things that were promised just are not true and we are the test subjects that will eventually be great and I don't think we should be paying all this time and effort for some big company just to have us poor people pay huge amounts to fix all the problems so you don't have to spend any money to do it kinda genuis but not cool because we can't afford to be your crutch I work hard to pay for my phone
Value
3
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Darthmatter, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to help our customers troubleshoot any frustration they are experiencing, and work towards the intended functionality. Without knowing what features of your device are not meeting your expectations, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great features
on November 10, 2025
Posted by: minmin
[This review was collected as part of a promotion.] my son love it i got it for his birthday, and I will also get on soon for myself
Value
5
Written by a customer while visiting Samsung US