Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,215 Reviews)
Open Ratings Snapshot
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Wow can't wait for the 26 lol
on November 18, 2025
Posted by: Impulsewhat
[This review was collected as part of a promotion.] Still an awesome phone the 25 was great till literally the next day hey hey new 26 way better yall.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A great product so far
on November 18, 2025
Posted by: Love02Shop
[This review was collected as part of a promotion.] Galaxy Ai has been performing surprisingly amazing so far. I just upgraded my from from a note to this. Still yet to fully explore it's great features. However, so far I love the bigger screen but I'm skeptical about the over heating. Would see how it goes.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Love02Shop, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how amazed you have been with your device thus far, and that you are finding so many features as you continue to explore. We have provided a link to the complete manual as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Faster and feels better than my S23 Ultra
on November 18, 2025
Posted by: Mike
from San Angelo, TX
Expertise:Intermediate
Verified Purchase:Yes
I have an S23 Ultra that was pretty awesome but the charger port kept getting loose and wouldn't charge properly, even my replacement S23 Ultras charger port got loose too. I decided to upgrade to S25 Ultra and its honestly really great despite me not liking AI features. It plays games better and has a better feel than the S23 Ultra. I can also put screen protectors on this phone finally, the latter had no good protectors. This phone though doesn't have 100x zoom which is the only negative about this phone but the photos are more defined than the S23. I highly recommend it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Mike, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the enhanced features of your new device, and that you are enjoying your gaming. We hope you'll reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sweet deals
on November 18, 2025
Posted by: Jonathan
Verified Purchase:Yes
The process was easy and simple ..the device is what i was expecting
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Top of the line, best of the best
on November 18, 2025
Posted by: TechGuy05
[This review was collected as part of a promotion.] I just owned this device for a week, but it so awesome and fun. It's like fenugreek from a manual phone to a fully intelligent device. Coming from the fruit device, you know what I am talking about, I thought it was going to be hard, but I have just been missing for a long time of such great feature. I just regret i didn't do the change sooner.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey TechGuy05, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know changing operating systems can be confusing at times, and we love hearing that you are having such an amazing inital setup and usage of your new device. We have shared a link to the Samsung Support Team for your convenience. Our team of experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid and good performer.
on November 18, 2025
Posted by: MorganTheDude
[This review was collected as part of a promotion.] The S25 ultra is a really good and solid phone.
Pros: great screen in both resolution/clarity and brightness(1800 nits), battery life is good enough (see cons to see why not great), 90% DCI-3 color space coverage and Delta-E of .24 in the screen, high refresh rate, real nice design, great cameras, FP sensor is crisp, Gemini intergretation was real nice, and One UI 8 is a pretty great OS.
Cons: No magnets compatibility for the Qi 2 like mag safe, battery in this category could have been better (round 6000 or even 5500 mAh)but not terrible, no Bluetooth on the S-Pen which was one of the best parts that made the s-pen great, no 3.5mm head phone port, photos a little bit to saturated, weird connectivity with Galaxy watch ultra (though not sure if its a one UI 8 issue, S25 issue or a watch ultra issue.)
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on November 18, 2025
Posted by: Redheadedpistol
[This review was collected as part of a promotion.] I've had this phone 2 weeks now and I couldnt be more happy. The screen is just the right size, galaxy AI is amazing. I can send a txt by telling it what to send, remember my morning routine to workout. I use this phone for everything in my life. I shop, communicate with my kids school, watch a movie or TV series, socail media, sell things i no longer want and play so many different games. Plus I workout to an app with it mirrored to my tv. Haven't had the chance to try the translator feature as of yet but i'm sure excited to give it try. I also like that it takes some really really good photos. S25 Ultra with Galaxy AI, I highly recommend you grab yourself one.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Redheadedpistol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such an amazing experience with your new device, and that you are finding the features so helpful for such a range of daily tasks. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I switched to.
on November 18, 2025
Posted by: Amiyon
[This review was collected as part of a promotion.] When I heard the S25U was coming out, I decided to trade in my S22. Once I got it, the bigger phone and S pen made it so much more interesting. Using Gemini, which I use almost every day, made school and researching things much better.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Amiyon, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier toh ear that you are happy with the bigger size, S Pen functionality, and enhanced features of your new device. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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