Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,215 Reviews)
Open Ratings Snapshot
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone with nice camera
on November 19, 2025
Posted by: Richard
from California
Expertise:Intermediate
Verified Purchase:Yes
This phone is great fast love the new camera pixels. Really need to have one. Thank you
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Richard, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the features and camera quality of your new device. We have shared a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions as you continue exploring you device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Performance, Reliable, and High Quality
on November 19, 2025
Posted by: EverydayUser
[This review was collected as part of a promotion.] The Samsung S25 Ultra with Galaxy AI has fit easily into my everyday routine. Galaxy AI helps with simple tasks like organizing notes, rewriting text, and preparing quick summaries, which saves time when I’m working or studying.
Streaming movies, sports, and gaming feels smooth because of the fast performance and clear display. I can switch between apps without any slowdown, and the battery lasts long enough to get me through a full day of mixed use.
The camera quality has been great for capturing photos throughout the day, and the editing tools powered by Galaxy AI make adjustments quick and simple. The large screen also makes reading, browsing, and multitasking more comfortable.
Overall, the S25 Ultra has been a reliable device that handles both productive tasks and entertainment easily, making daily use more efficient and enjoyable.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fast and sleek
on November 19, 2025
Posted by: Fabian
Expertise:Intermediate
Verified Purchase:Yes
This device represents a significant improvement over my previous model. Upgrading from the previous generation has provided a considerably enhanced user experience. The performance and features are a welcome enhancement. I am very pleased with the substantial upgrade in capabilities. This new device significantly surpasses its predecessor.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hi there Fabian, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be a significant improvement from previous devices, and that you are happy with the capabilities of your device. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on November 19, 2025
Posted by: Usama
from New jersey
Expertise:Expert
Verified Purchase:Yes
I like its sleek design
Response time
Battery
Duribility
Call quality
I really love the phone and has been using the Samsung from my childhood
Keep it up samsung
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Usama, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and that you are finding all of the features to be enhanced from your previous device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Phone
on November 19, 2025
Posted by: Dan P
from Omaha, NE
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from S22 Plus, transfer went flawless. Did not need to figure how to set up the eSim, it was in the initial set up option.
So far the S25 Ultra has given me easily a full day use without recharging (disclosure - do not use heavy gaming). Still getting in the habit of using the s pen with notes. Only thing I would of liked would be a better front facing camera but not that big a deal for me to wait for the S26 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Comparing with my S20 Ultra
on November 19, 2025
Posted by: Deepu
from New York
Expertise:Intermediate
Verified Purchase:Yes
The only difference between my S20 Ultra and S25 ultra is the rcs texing. I liked my s20 ultra expansion slot. But I don't really find much of a difference.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, November 19, 2025
Hi Deepu, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know it can take time to fully explore a new device, and integrate the upgraded features in to your usage. We have provided a link to the complete manual for your device to help you with the new features, including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy S25 Ultra 1Tb (Unlocked)
on November 19, 2025
Posted by: Diaa Almomani
from Washington
Expertise:Intermediate
Verified Purchase:Yes
The most disappointing thing about the phone is that the pen doesn’t have Air Actions features and sometimes lags. It’s not Samsung’s best.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, November 19, 2025
Hi there Diaa Almomani, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with your device, and we would love to help you have the best possible experience every day. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the Samsung Support Team if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome camera, amazing ease of usage
on November 19, 2025
Posted by: Nismojoes13
[This review was collected as part of a promotion.] Awesome for everyday use and business use. Gaming, streaming, social media, photography or just basic usage this is THE phone for your family.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hi there Nismojoes13, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how awesome this phone has been for both your personal and professional uses, and that your gaming and scrolling have been such a highlight. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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