Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
An Excellent Phone
on November 19, 2025
Posted by: Mbhubbard89
[This review was collected as part of a promotion.] I got the S25 Ultra in October and have loved it. The phone is fast, responsive, and perfect for streaming. I usually have a video of some sort playing most of the day while working and the screen size is perfect for this. I also enjoy a few games, which the Ultra has no problem running. I also make a lot of use of Galaxy AI to edit photos and operate my phone handsfree while working or cooking, or while trying to wrangle my 14 month old. This has been the best Samsung phone I have owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking. Where's the upgrades? Not even magnetic..
on November 19, 2025
Posted by: LaReign
First impressions here but already from my s22 ultra this phone has all the same features except downgraded front camera & down graded s pen. I only switched because I was forced to. My phone stopped working because the update wouldn't download. & I know I could've just went online & downloaded it through the computer but what a hassle & would i need to repeat this every update? Ew.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 20, 2025
Hey LaReign, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We have provided links to articles to help you with the different features of your camera and your S Pen. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dest
Expertise:Intermediate
Verified Purchase:Yes
This is a great phone! Ive had the s22+ for the past 3 years and finally upgraded to the ultra. It s a huge difference! The camera is far more detailed and fun to play with. The extra ram and storage space keeps my phone running smoothly and faster than before. My hotspot works better as well. It is a pretty phone, the cameras do stick out really far though so cases are a must if you are accident peone like me. Overall I am.very pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Previous was better
on November 19, 2025
Posted by: Starting
[This review was collected as part of a promotion.] So this model has given me many issues first and most frustrating has been the drop of signal both internet and phone signal. That even when I requested a new one they asked me why after I told them all it did. Preferred my 22 Ultra that I could switch between 4g and 5g. This model does not have the option. But the most annoying one is the removal of the Bluetooth on the S-pen if I had know that before I upgrade I would have gotten the 24. Hopefully this second try with the S25 Ultra will work out but I'm already seeing the drop in internet connection thru cellular. Fix those issue maybe we can talk better.
Value
2
Response from Samsung USBy R&R Team, November 20, 2025
Hi there Starting, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the reliable connection of your device to your Wi-Fi and carrier are to you every day, and we would love to assist you in troubleshooting this experience. We have provided links to guides to assist you at your convenience. We have also shared a link to an article to help you integrate the redesigned S Pen features in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features. Pen is great!
on November 19, 2025
Posted by: TommyGuns
[This review was collected as part of a promotion.] Galaxy a I is a great feature on this phone.I really enjoy the processing speed.The pen makes for a very nice smooth transition.I can't wait to see what samsung has planned next
Value
4
Written by a customer while visiting Samsung US
Posted by: marco
from New York
Expertise:Expert
Verified Purchase:Yes
I have the Ultra series since 2021, the Galaxy series since I can remember, these are the best devices I had. Camera is amazing, system is great!, quality, construction, superb....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Android on the market
on November 19, 2025
Posted by: Skylarlovessamsung
[This review was collected as part of a promotion.] What's not to love about this phone? Excellent features, camera does extremely. S Pen is very convenient when signing documents. Screen is large and this phone is compatible with so many devices. Galaxy AI is amazing and I dont see myself ever switching to anything unless it's a samsung product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My SAMSUNG makes me happy
on November 19, 2025
Posted by: Midnightshade
[This review was collected as part of a promotion.] Well let me start by saying that my SAMSUNG makes me happy, I have been a loyal samsung customer for the past 10+ years and I have been a satisfied customer ever since (except for the Zfold the first one really suck) but regardless of the battery issue (💥) I was there because samsung products in general are amazing 👏 🤩, maybe I'm not conveying my thoughts into words properly. But I really love my phone, every time I go on IG I find out a new feature that I didn't know existed, like for example the flowers icons displaying every time a get a notification, I mean amazing right!!! Or the director video thing were I can record something and myself at the same time, anywho, let me stop rambling. Long story short I can't really list all the reasons that my SAMSUNG makes me happy because I simply don't know everything that my Samsung can do. I would love to learn.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Midnightshade, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage of your device. and finding so many amazing features you love using every day for a range of tasks. We would love to hear from you again in the future any time you have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US