Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,215 Reviews)
Open Ratings Snapshot
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Excellent device
on November 20, 2025
Posted by: Naiadx
[This review was collected as part of a promotion.] I love my device and use it for most all of my technology needs. The only thing I had to get use to was swiping from the top to swiping from the corner for quick access to some features, but no big deal. Takes great pictures with definition and high pixels. I love the Galaxy AI features for information/ research and improving my productivity.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Naiadx, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device so capable of taking care of all of your technology needs every day, and that Galaxy AI has made your usage and searching with your device easier. We have shared a link to the Samsung Support Team for your convenience, if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Highly recommend!
on November 20, 2025
Posted by: Alex
Verified Purchase:Yes
all is good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so pleased with the usage of your device, and finding it all good for your needs. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the features
on November 20, 2025
Posted by: Alyce85x4k
[This review was collected as part of a promotion.] Galaxy ai works great. The camera functions are amazing. Love the s-pen features. Excited about soon updates
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alyce85x4k, thank you for reaching out to us with your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving so many amazing features of your device including the camera and Galaxy AI. We would love to hear from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on November 20, 2025
Posted by: Mariposa
[This review was collected as part of a promotion.] Clear sound,long lasting battery life, good quality of pictures. What i love about it is the dual screen or split screen where you can manage to do 2 things at one. Easy to access the photos and video that youre trying to find even if its an old. Speaking of photo, love that the camera is very clear.and AI (gemini) makes my life easier when im trying a find info about something without typing it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey Mariposa, we are grateful for you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the display quality, battery life, and camera of your device. We love that you are able to use the features of Galaxy AI to help find information you are seeking, and enhance your experience with your camera. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love how much longer the battery last!
on November 20, 2025
Posted by: Poptartzftwsz
[This review was collected as part of a promotion.] I love everything about the phone so far still more to explore its features!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Poptartzftwsz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving everything about this new device, and that you are having such a wonderful time exploring all of the amazing features of your phone. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my galaxy
on November 19, 2025
Posted by: AMPerry
[This review was collected as part of a promotion.] Im loving my ultra. I've actually started using Galaxy AI to help make new logos for my job and the s pen is awesome for helping edit.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey AMPerry, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the usage of your phone, and finding Galaxy AI helpful for creating artwork for your job. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
They won't find anything better.
on November 19, 2025
Posted by: Halamadrid15
[This review was collected as part of a promotion.] The galaxy AI of my Samsung S25 Ultra is something that has no competition, it is a tool that I use daily to do everything in my day to day, from organizing meetings to designing business strategies. It is the best acquisition that I have made in a long time, I would not hesitate for a second to buy it. It is the jewel in the crown.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the best phone I ever have
on November 19, 2025
Posted by: Thunderr84
[This review was collected as part of a promotion.] Galaxy's artificial intelligence is incredible. It's really well done. Integrated with the phone's operating system, it has spectacular options and features that continue to amaze me every day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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