Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,215 Reviews)
Open Ratings Snapshot
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
This product have great features
on November 20, 2025
Posted by: Rocky2003
[This review was collected as part of a promotion.] This is the one of the best device of samsumg I have ever used.. with a such powerful processor and a long lasting battery life... the Ai of this phone is next level.. you can watch movies or play heavy games... this phone gives you extra ordinary results every time
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Rocky2003, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this to be the best device you've ever used, and that you are loving the powerhouse processing power and Galaxy AI features you have discovered. We hope you'll reach out to us again any time you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This device have great features, AI, and software
on November 20, 2025
Posted by: RapperRojas
[This review was collected as part of a promotion.] ​The Galaxy S25 Ultra isn't just a flagship phone, it's a mobile powerhouse that has completely redefined my expectations. It excels in every category, integration of Galaxy AI and the genuinely revolutionary camera system makes it the single best device I have ever owned. I feel like I am holding the future in my hand, and I can't wait to show it off to everyone. It is the best.​The core of this phone's brilliance is Galaxy AI. It goes far beyond simple voice commands.Features like Now Brief provide contextual information exactly when I need it, and the expanded Writing Assist is indispensable for work, instantly summarizing documents. The whole operating system, thanks to One UI 7, is lightning fast, smart, and a true testament to its best software capability. ​the cameras are the best thing ever. The 200MP main sensor combined with the upgraded telephoto and ultrawide lenses captures a level of detail and clarity that is simply unmatched. What truly elevates it is the AI-powered zoom optimization. Whether I’m shooting a close-up portrait or using the 100x Space Zoom, the results are sharp, vibrant, and stunning, even in challenging low-light conditions. Every photo I take is instantly portfolio-worthy. The performance is mind-blowing. The customized Snapdragon 8 Elite Mobile Platform makes the gaming potential limitless. Graphics are rendered flawlessly, and the phone stays cool.intensive gaming, multitasking, 8K video editing without a single hitch.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey RapperRojas, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to so perfectly align with your prefereces, and that Galaxy AI has been able to help you streamline so many processes and tasks every day. Please, reach out to us again if you ever have questions or wish to share additional thoughts about any of your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice features
on November 20, 2025
Posted by: A4K9MoosePatch
[This review was collected as part of a promotion.] I use the S25 ultra as my second phone, for games, websites and some apps that work alot better on this device. S25 ultra phone works for me when working in rural areas here in Alaska.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 21, 2025
Hey A4K9MoostPatch, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying your streaming and gaming with your device, and that you are finding it to be reliable in more rural areas. We have provided a link to the full manual for your device to assist you in discovering additional features that may enhance your experience with your phone. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The camera is phenomenal.
on November 20, 2025
Posted by: Eljefe
[This review was collected as part of a promotion.] I haven't allways had samsung phones i switch around brands allot. Ever since the galaxy s3 I've had a number of galaxy phones from the s3 to the s25 ultra I own now. By far best quality phones out there. I use my camera daily from personal photos of nature or traffic to photos for work out in the rain. Galaxy phones have allways been a must have item for me with the water resistance being one of my main reasons for owning the phone. Sometimes I have to dip it in the water to get a clear picture of my work and I trust no other phone with that capability. The AI features are a plus and fun to use hands free commands from making pictures or art pieces to making simple commands like opening an app real simple and easy to use. Overall great line of phones.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi Eljefe, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced features of your device, especially the camera, and that Galaxy AI is making your overall usage experience of your device even better. Please, reach out ot us again in the future any time you have questions, or additional feedback you would like to share with us about your Samsung products. Thank you for being a Samsung custmoer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome!!!
on November 20, 2025
Posted by: Tatertotis2hot
[This review was collected as part of a promotion.] Great camera, nice construction and pretty Galaxy AI is sexy!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 21, 2025
Hey Tatertotis2hot, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the features of your device, and that you are finding Galaxy AI to be such a great addition to your experience. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Functional nothing special
on November 20, 2025
Posted by: Slowgo
[This review was collected as part of a promotion.] So I borrowed a Galaxy s25 ultra to replace my Galaxy Note 9 cuz the battery in the 9 was starting to go be honest I kind of regret updating yet I kind of wish I'd waited a little longer there's nothing wrong with the s25 it's just there's nothing really special about it either the pen is a worse version than previous years well some of the features it had in the s24 I lost several sensors that were in the note 9 for instance heart rate, retina scanner, and didn't gain anything in their place. The AI is not really all that spectacular I am actually technically using Google's though so maybe that has something to do with it but I've never really liked the Samsung assistant so I'm honestly disappointed with it and I think next time it's time to upgrade I'll look around at some other brands their flagship doesn't have anything special listed on it I just don't feel that it's worth it anymore it's unfortunate because I really like the hardware and all but for the price just don't feel like I'm getting what I used to get from Samsung
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 21, 2025
Hi Slowgo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device after a longer period of time can come with a bit of a learning curve as you adjust to the changes in the features and usage. The health metrics have mostly been transitioned in to wearable devices we have available as this allows for continuous health tracking, more accurate measurements, and allows for passive tracking for sleep patterns and more. We have shared a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your new device, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new Samsung utra25.
on November 20, 2025
Posted by: Bjmyers
Verified Purchase:Yes
Going from the samsung s10+ to a new phone was so easy. No issues at all
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Bjmyers, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that upgrading to your new device after a few years has been seamless and easy for you. We have shared a link to the manual for your device to help you discover everything this amazing powerhouse of a device can do, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on November 20, 2025
Posted by: Anonymous
Verified Purchase:Yes
Absolutely love this phone!! I've had several Galaxy phones, the camera on this phone is Amazing!!! Thank you!!!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Becky Brown, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you love this phone, and that you are having so much fun capturing amazing photos and videos with your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you with any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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