Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,214 Reviews)
Open Ratings Snapshot
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Like the phone
on November 21, 2025
Posted by: Charles
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Like the phone, except for a couple of items. The pen is not Bluetooth compatible anymore and battery seems to rundown faster than my S23 Ultra did.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Tutorial
on November 21, 2025
Posted by: Pngka
from Fremont
Verified Purchase:Yes
It is great, but a lot of new function that I dont know how to use it, where should I get the tutorial except from youtuber
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone fits in your hand perfectly
on November 21, 2025
Posted by: MrMoon5
[This review was collected as part of a promotion.] The galaxy ai is amazing when it comes to helping out in situations like getting directions, finding a song off just a tune, and even the features it adds to the camrea too. With its fast responses and long lasting battery this truly is a good phone for work or fun!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone like always!
on November 21, 2025
Posted by: Anonymous
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
Amazing phone I love it. The new desing is a realle amazing upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Oscar, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how amazing you are finding this device to be, and that you are happy with your upgrade. We have provided a link to the complete manual to help you explore additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your exploration. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Would buy again
on November 21, 2025
Posted by: Scott
from Meridian, MS
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. Does everything I want it to do and more.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Scott, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to not only meet but exceed all of your expectations in what it can do for you every day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
More available storage and features
on November 21, 2025
Posted by: UllaBabe
[This review was collected as part of a promotion.] Clearer pictures and editing options, all the AI capabilities
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey UllaBella, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device to be so amazing, have larger storage capacity, and helping features in Galaxy AI for your needs. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Trash phone
on November 20, 2025
Posted by: Anonymous
Expertise:Intermediate
​The Samsung Galaxy S25 Ultra has been a profound disappointment after nine months, proving that premium hardware cannot fix a fundamentally compromised user experience.
​Critical Failures
​Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
​Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
​The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 21, 2025
Hello Gaurav Sabhaya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also provided a link to the complete manual for your device to help you with any alternative gestures and settings you can use to best align the device to your usage and comfort. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance through chat from our experts. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product have great features
on November 20, 2025
Posted by: Rocky2003
[This review was collected as part of a promotion.] This is the one of the best device of samsumg I have ever used.. with a such powerful processor and a long lasting battery life... the Ai of this phone is next level.. you can watch movies or play heavy games... this phone gives you extra ordinary results every time
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Rocky2003, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this to be the best device you've ever used, and that you are loving the powerhouse processing power and Galaxy AI features you have discovered. We hope you'll reach out to us again any time you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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