Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,214 Reviews)
Open Ratings Snapshot
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3 out of 5
3
S Pen Bluetooth missing....
on November 24, 2025
Posted by: Anonymous
from Orlando
Expertise:Intermediate
Verified Purchase:Yes
It's a great phone, yes... But the Bluetooth functionality on the S Pen is one of the many things I used to use on my S23U, and on the S25U it's something I miss and really need... Samsung is disappointing. Instead of improving, they're gradually removing features that are valuable to their users.
Instead of progressing, they're going backward, and I've used this brand my entire life, both at home and on my mobile devices and headphones.
But little by little, as a customer, I'm becoming disappointed by the brand's poor decision-making, driven by their obsession with "lightening" things. In that pursuit, they're removing features that are important to certain users (like me).
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Angel Martinez, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your phone. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to the full manual for your device to assist you with the hand gestures and voice commands you can use with your device from a distance. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is 100% worth the money I spent
on November 24, 2025
Posted by: Manny97
[This review was collected as part of a promotion.] Love the AI features that the phone has to offer. Amazing display, battery lasts the whole day. Have had this phone for a month now and love everything so far. Only one this that can be added on is the mag safe but for now you can manage it with a case.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey Manny97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are loving the display quality, battery life, and everything you have discovered thus far. We have provided a link to the complete manual for your device to help you explore further and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Andriod Lover
on November 24, 2025
Posted by: Andriodpaclady
[This review was collected as part of a promotion.] Not clear instructions on how to use the phone, but overall a good phone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 24, 2025
Hey Androidpaclady, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the inital setup and usage of your device. We have provided a link to the complete manual for your device to help you fully explore the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the greatest phone i used ever
on November 24, 2025
Posted by: Mayankprajapati
[This review was collected as part of a promotion.] Ai is very good ,vamara and processor is excellent
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Mayankprajapati, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so amazing for your usage, and that the camera and processor are so excellent. We have shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
worse feature
on November 24, 2025
Posted by: Anonymous
worse mobile I've ever seen, s pen bluetooth feature was remove, and now I've notice that bluetooth selfie stick also not working on this phone
Response from Samsung USBy R&R Team, November 24, 2025
Hey there Alamin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when the features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to an article to help you with Bluetooth connection for additional accessories you may have and want to use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Cool phone nice hardware great software
on November 24, 2025
Posted by: Biggie
[This review was collected as part of a promotion.] I use my phone for most of my internet browsing, social media viewing, and video watching, and this phone is the best among premium smartphones with the smoothness, screen, nice feel, and software experience. OneUI is much better than Pixel's stock android, with way better customization and settings, and Galaxy AI having much better implementation than Pixel's implementation of AI which is way more forced and obtrusive. Samsung's software is right where you need it, when you need it.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 24, 2025
Hey Biggie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device, and that you are finding it so helpful for a range of tasks every day. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
+Dex send to sceen +Galaxy AI
on November 24, 2025
Posted by: NeotechnicJaguar
[This review was collected as part of a promotion.] I really like that I can edit my photos so with that like it's not exactly me this is really helpful for people who are business oriented who want to have a public profile picture but don't necessarily want to have an actual life picture of them the sketch feature is really cool because you can get very detailed and very realistic but take certain things so that it's not exactly your face and you're not exactly putting like you know your CEO face out there this has been really helpful for me and I feel this is an essential feature for businesses of the future trying to stay within a ZTA (Zero Trust Archetechture) with Defense in Depth. Additionally I use the writing a lot I really like the writing because you're able to quickly you know fix quick spelling mistakes or fix just a little bit the way that you're saying it maybe that your tone is a little bit either acquisitionary or it's a little pointed and you want to like mellow out a little bit it's really really helpful for helpful for that or for maintaining a diplomatic approach.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 24, 2025
Hey there NeotechnicJaguar, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are enjoying so many of the amazing features of your device, and that you are enjoying the usage of Galaxy Ai for your photo editing. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's a win in my book
on November 23, 2025
Posted by: SandraSunshine
[This review was collected as part of a promotion.] I am thrilled to be using my new Samsung Galaxy S25 Ultra! The storage space and camera quality are a breath of fresh air. I've thuroughly enjoyed exploring all the different features my phone had to offer, including the Galaxy AI. I'm becoming acquainted with it, setting up routines, and overall determining all the different compatibility options to make my life easier!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 24, 2025
Hi there SandraSunshine, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so thrilled with the amazing features of your device, and finding so many amazing ways to use your device every day. Please, reach out to us again in the future any time you have additional feedback you would like to share, or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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