Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,214 Reviews)
Open Ratings Snapshot
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Amazing phone!
on November 24, 2025
Posted by: Earl
Verified Purchase:Yes
I'm still learning all the new features, but a couple of weeks in, I'm amazed at what this phone can do. So happy I upgraded.
Response from Samsung USBy R&R Team, November 25, 2025
Hi Earl, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you have been so initally pleased with the features and usage of your phone. We have provided a link to the full manual for your phone as a great companion to your exploration. We have also shared a link to the Samsung Support Team if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Dissatisfied with S pen features
on November 24, 2025
Posted by: Vicky
Expertise:Expert
Verified Purchase:Yes
I have loved the S25 Ultra, looks awesome AI experience. I loved the transformation of this series but when comparing with S23 ultra is more better in battery life and mobile usage.
I'm a little disappointed with removing the S Pen Bluetooth features, which was the coolest thing as a S Pen user.
But other than these, all the other features are incredible. Both have their own pros and cons, but I loved both.
Response from Samsung USBy R&R Team, November 25, 2025
Hi there Vicky, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you have loved the new design, lighter feel, and addition of Galaxy AI on your device. We have provided links to articles to help you maximize the battery life, and best use the redesigned features of your S Pen. We have also shared a link to the complete manual for your device to help you with hand gestures and voice commands you can use with your device as well. Lastly, we have shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far amazing features, Samsung never fails!
on November 24, 2025
Posted by: Stacs1987
[This review was collected as part of a promotion.] Absolutely love the cameras on the Samsung devices. Zoom features are amazing! Only camera i use while on vacation.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi Stacs1987, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so hapy to hear how much you are loving the camera quality, and additional features of your new device, and feel it is the only device you need when travelling. We have provided links to resources to help you with additional features like Galaxy AI, best align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall this phone is the best phone so far ever!!
on November 24, 2025
Posted by: SirScubaSteve6989
[This review was collected as part of a promotion.] I believe the Galaxy AI integrated into this phone makes things so much more convenient, this allows the ability to have infinite knowledge at your fingertips. I use Galaxy AI daily from work to leisure, and I can answer any question within seconds or even school myself with any knowledge that I'm unaware of. Samsung has outdone itself this time with not only new hardware but new software to boot hands down you guys are leading the pack when it comes to technology in our daily lives got to say thank you so much for giving me such a great experience!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on November 24, 2025
Posted by: AnitaToylt
[This review was collected as part of a promotion.] Just got my hands on the new phone, and wow, this thing is a beast! The display is absolutely stunning, making everything pop with vibrant colors. Plus, the camera system is seriously next-level; I'm capturing shots I never thought possible. And don't even get me started on the AI features – they're like having a personal assistant built right in. Honestly, this upgrade feels like a massive leap forward in mobile tech
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Functional and excellent quality
on November 24, 2025
Posted by: Crizto114
[This review was collected as part of a promotion.] Galaxy AI is an amazing and complete overall AI the functionality.
Works from video and picture to gaming and work, the features on the phone are amazing. Super user-friendly. Overall, it's an amazing and reliable flown with a lot of capabilities and features, signal is perfect everywhere.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ultimate Companion!
on November 24, 2025
Posted by: Dan48051
[This review was collected as part of a promotion.] The S25 Ultra does it all and more! It really is the ultimate companion. Its super fast, and smooth.
There are almost an overwhelming amount of customizations available, and it really sends it over the top when you doawnload Good Lock. OneUI 8 was there waiting for me to download as soon as i got the phone, and i love it!
I highly recommend getting the Ultra, especially at the price you can get it at during the Black Friday sales!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 24, 2025
Hi there Dan48051, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving the usage of your device, and that you are finding the ultimate companion for your needs every day. Please, reach out to us again in the future any time if you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on November 24, 2025
Posted by: Patrick
from Chicago
Expertise:Expert
Verified Purchase:Yes
The phone is awesome, if you have big hands. The battery life is phenomenal, works for two days.
Loving the integrated pen, works like on an ipad!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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