Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
excited to see what new ultra & ai can do.
on November 25, 2025
Posted by: longtimecustomer
[This review was collected as part of a promotion.] I have had galaxy note or galaxy ultra since about 2012. I am hoping to be able to afford new ultra on black friday & see what galaxy ai can do. looks good. I have always felt samsung are quality phones. the devices seem to be able to last a long time; never had a broken screen or a cracked case despite drops. Only had one battery issue in mid 2000s. I always regret getting insurance thru carrier though, because i've never had a phone wear out in time frame where they will give a comparible replacement or even give any real trade in credit for an older device anymore. when my note 4 finally broke, they said they didn't even have any refurbished note 4s left to replace it with. the only reason i need to upgrade my s22 ultra i have now, is because carrier "upgraded" their towers to include their new satelitte services & now my s22 can't get signal in the rural areas where it used to work just fine. supposedly "it's a tower directionality issue", "post upgrade", & the solution is "just buy a newer phone with stronger internal antenna", even though the antenna in s22 used to work just fine in the rural areas where we live, before, the "upgrade".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is the definition of premium
on November 24, 2025
Posted by: Itsdadbrah
[This review was collected as part of a promotion.] I genuinely thought my trusty S23 Ultra was peak smartphone, but switching to the S25 Ultra has left me stunned. This isn't just an upgrade; it's a different beast entirely!
The first thing you notice is the weight—or lack thereof. It's so much lighter and more comfortable in the hand. It makes the S23 Ultra feel like a solid aluminum brick in comparison.
Then there's the display. I was initially worried about the flat matte screen, but the difference is incredible. Zero glare outdoors! It's brighter, clearer, and finally, my screen protector applies flawlessly without those curved-edge headaches.
Finally, the AI features are a total game-changer, especially for the camera. The real-time editing and suggested photo tweaks feel like having a professional editor built into the phone. The gap in performance and smart features between the two generations is bigger than I ever anticipated.
If you're on the S23 Ultra and on the fence, make the jump. You won't believe the difference.
The first thing you notice is the weight—or lack thereof. It's so much lighter and more comfortable in the hand. It makes the S23 Ultra feel like a solid aluminum brick in comparison.
Then there's the display. I was initially worried about the flat matte screen, but the difference is incredible. Zero glare outdoors! It's brighter, clearer, and finally, my screen protector applies flawlessly without those curved-edge headaches.
Finally, the AI features are a total game-changer, especially for the camera. The real-time editing and suggested photo tweaks feel like having a professional editor built into the phone. The gap in performance and smart features between the two generations is bigger than I ever anticipated.
If you're on the S23 Ultra and on the fence, make the jump. You won't believe the difference.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey Itsdadbrah, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with your upgrade to this new device, and that you are finding it such a game-changer in your life. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
How im loving the s25 ultra
on November 24, 2025
Posted by: Pistola
[This review was collected as part of a promotion.] The s25 ultra is a truly remarkable device, offering an exceptional user experience. Its advanced features and capabilities are designed to impress even the most discerning technology enthusiasts. The seamless integration of hardware and software creates a powerful and intuitive platform. You'll find its performance to be consistently outstanding, handling demanding tasks with ease. Discovering all the innovative functionalities of the s25 ultra is sure to be a rewarding experience.
The artificial intelligence integrated into the S25 ultra offers a truly remarkable user experience. Its capabilities in optimizing performance and enhancing photography are particularly impressive. Users can expect smoother operation and more intuitive interactions thanks to its advanced algorithms. The device's AI also contributes significantly to its extended battery life, ensuring you can rely on it throughout your day. Overall, the AI on the S twenty five ultra elevates the device to a new level of sophistication and utility.
The artificial intelligence integrated into the S25 ultra offers a truly remarkable user experience. Its capabilities in optimizing performance and enhancing photography are particularly impressive. Users can expect smoother operation and more intuitive interactions thanks to its advanced algorithms. The device's AI also contributes significantly to its extended battery life, ensuring you can rely on it throughout your day. Overall, the AI on the S twenty five ultra elevates the device to a new level of sophistication and utility.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi there Pistola, we are thrilled to hear that you are finding the Galaxy S25 Ultra to be such a remarkable device, and that you are having a superior experience with this device every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s 25 ultra
on November 24, 2025
Posted by: Crespalo
[This review was collected as part of a promotion.] I love it. It works great, plus it has AI, wonderful. And I have several galaxy ultras.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi Crespalo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your device, and how wonderfully it has worked for all of your needs. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
All In One Device w/limitless capabilities
on November 24, 2025
Posted by: ssausto2000
[This review was collected as part of a promotion.] In late August 2025 after researching all aspects specs features and most anticipated wireless Bluetooth electronic Smart phone mobile devices I educated and dedicated myself my creative artisty for social media content creators as an nano influencer I tracked, documented, catagorized and created an overwhelming spreadsheet with facts, new release is AI analytics communication data it technology driven computer science AI smart assist workspace career business developer community all equipped with unlimited hard intelligent brain power genius coding is AI powered in home personal family and work as a business developer with future ingredients of unlimited precision power performance for all the essentials of all essential and future generations ahead of our time capabilities productivity social media communication multiple media apps of unimaginable captivating individuals need for learning these educational products performance points as essentials needs to facilitate the experience to learn all these educational intelligent adaptive technology assisting our growth requirements for work home life personal and family productivity communication it technology is in wireless Bluetooth electronic technologies devices to gain future capitalism for all of our needs while teaching these products educational information technology computer it technology operation systems in all devices released in our presence today. I gained intelligence now experienced fast as virtual pro creator.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey Ssausto2000, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how amazed you have been with the capabilities of your device, and that you are having such a superior experience with your device every day. We hope you'll reach out to us in the future if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: K C
from Nyc
Expertise:Expert
Verified Purchase:Yes
It was a easy experience and exchange glad I caught the sale I've been waiting to get a 1tb
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, better than expected, love the camera
on November 24, 2025
Posted by: MrEssnce
[This review was collected as part of a promotion.] Amazing, love the quality, camera, features and overall all great quality built
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi there MrEssnce, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the enhanced features, camera quality, and overall feel of your device in your hand. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great pho e
on November 24, 2025
Posted by: CarlosOcaranza
[This review was collected as part of a promotion.] Nice phone work grat i loved .......
Its really good.
Its really good.
Value
5
Response from Samsung USBy R&R Team, November 25, 2025
Hi CarlosOcaranza, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the phone, and finding it so great every day. We have provided a link to the full manual for your device, and to the Samsung Support Team. These resources together can help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US