Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(27,214 Reviews)
Open Ratings Snapshot
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4 out of 5
4
Great product thus far
on November 25, 2025
Posted by: Oneofthosepeople
[This review was collected as part of a promotion.] As I've been labeled 'one of those people' for switching back to android, that's been the only downfall if you will with the process. It has been a lot easier relearning to navigate an android but not as frustrating as it was the other way around. And with the galaxy AI to help out it's been a good experience. Glad I made the switch and love the S25 Ultra.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exactly right!!
on November 25, 2025
Posted by: DWES
Verified Purchase:Yes
This phone is crazy easy to set up. Only con I have is the fingerprint is hard to get!!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unlocked S25 Ultra 512Gb
on November 25, 2025
Posted by: Anonymous
from Virginia
Expertise:Expert
Verified Purchase:Yes
Upgraded from Note 20 Ultra 5G (128Gb). There is a night and day difference. S25 has a very fast response and excellent cameras compared to the previous phone. However, what is mind boggling (and maddening), is that blue tooth feature of the S pen has been removed. Why? Other than that, it is an excellent phone. Knocked down a start due to the removing of this feature.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Perfect except for the Bluetooth S Pen
on November 25, 2025
Posted by: Vee Eff
Verified Purchase:Yes
Bring back Bluetooth S Pen and it's a 5 star review
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Galaxy Ultra
on November 25, 2025
Posted by: Fatima
from Senegal
Expertise:Intermediate
Verified Purchase:Yes
Really satisfied with my purchase. Great phone. I also used to take notes or quickly read an article while on the bus. Pictures are great both during the day and at night. The battery lasts the whole day. Overall really satisfied
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey Fatima, thank you for your feedback on your Samsung galaxy S25 Ultra. We couldn't be happier to hear how satisfied you are with your purchase, and that you are enjoying the usage of your device. We have provided a link to the complete manual for your device to help you integrate additional features in to your usage, like Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever.
on November 25, 2025
Posted by: TechGeek4000
[This review was collected as part of a promotion.] For years I've struggled with space and speed issues with cell phones using work related apps that are memory, and speed issues. Right out of the box, the S25 Ultra came out swinging. I transferred all of my work apps over and added a whole lot more and the S25 Ultra ran with no issues. Great, solid product.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey TechGeek4000, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that this device has met and exceeded your expectations, and works so flawlessly for your work needs. We have provided a link to the complete manual to help you discover additional features available on your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best phone ever
on November 25, 2025
Posted by: Cbreezejr
[This review was collected as part of a promotion.] I always had a Samsung phone my favorite is the Note series although that was discontinued I was told that the Galaxy 25 Ultra replaced it and it had the same functions so I purchased and how happy I was in doing so.
I am able to link it with my tablet, laptop and desktop gor seamless functionality when I am on the road all I need is my phone, who can ask for a better product then the S25 Ultra.
I will continue to stay with this series as long as it's made especially if it continues to have the S-pen.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey Cbreezejr, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear you are finding this a great replacement to your previous Note device, and that you are discovering so many amazing ways you can integrate this device in to your ecosystem, and that this device is so helpful to you while travelling. We would love to hear from you again in the future if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best display on a smartphone and smooth
on November 25, 2025
Posted by: SAMISTHEBEST
[This review was collected as part of a promotion.] Upon waking, I utilize my device to ascertain the weather conditions. Following my morning routine, which includes showering and preparing breakfast, I proceed to the gym. There, I seamlessly connect my Galaxy S25 Ultra with my Galaxy Buds 3 Pro, enhancing my workout experience. After my session, I return home to relax and engage with my family, often sharing Galaxy AI-generated stickers for amusement. When completing academic tasks, I leverage the Galaxy AI writing style, which proficiently assists with spelling and grammar.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 25, 2025
Hey SAMISTHEBEST, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased youa re with the usage of your device and how much of an integral part of your day it has become whether you are looking at the progression of your day, creating fun artwork to share, or taking care of your school assignments. We have shared a link to the Samsung Support Team for your convenience. These experts can offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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