Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
I had better
on November 26, 2025
Posted by: Jike64
[This review was collected as part of a promotion.] I've been dedicated to Samsung products for several years now, especially the phones, and though I don't think that will change, I've been somewhat disappointed with my current phone. I've frequently encountered glitches in the functioning that have resulted in my having to reboot my phone. Worse still, if I'm on the phone at home and the call drops, I can't make or receive calls. The phone tells me I can only call emergency numbers. I have to reboot the phone in order to restore service.
Despite these malfunctions, I won't switch to another manufacturer.
And hey, the camera is top notch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on November 26, 2025
Posted by: Sckirra
[This review was collected as part of a promotion.] I use this phone daily it works great and with ai I can search for things set alarms and somany more things without opening my phone the screen is amazing, and has great picture/video quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No more S Pen
on November 26, 2025
Posted by: Bring back Spen
Expertise:Intermediate
The S Pen used to be one of the most powerful included extras on the Note and Ultra series. Now, Samsung has taken a powerful tool and replaced it with a pencil.
They're still charging quite a lot for the flagship version of the phone, the S25 Ultra however now no more S pen extras.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the features and accessories of your device can come with a bit of a learning curve. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung SUpport Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Impressive phone
on November 26, 2025
Posted by: Noodlebroth
[This review was collected as part of a promotion.] Just when I didnt think I could be impressed by smartphones anymore I picked up the s25 ultra, I have found a phone that has taken over my pc, tablet, and gaming system
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi Noodlebroth, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you expectations have been exceeded by your device, and that you are using it for such a huge range of tasks and hobbies. Please, reach out to us again int he future if you ever have questions, or want to share additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Great product and worth the price and with lots of features
I would recommend this to a friend!
Design
5
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hey there Joseph Ramos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your investment in a new device, and are finding it more than worth it for your usage. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Tina
from Ontario, canada
Expertise:Intermediate
Verified Purchase:Yes
Absolutely LOVE the phone.. the only feature I do not like:
You can no longer summon "hey Google" by pressing the home button. Yes, I know you can set it to the side button but I do not like that feature. I wish I could remove the Google search from the home placement and replace it with the Gemini feature.
You can no longer summon "hey Google" by pressing the home button. Yes, I know you can set it to the side button but I do not like that feature. I wish I could remove the Google search from the home placement and replace it with the Gemini feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi Tina, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the usage and enhanced features of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Refining an Already Brilliant Package
on November 26, 2025
Posted by: Amedate
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra doesn't reinvent the wheel, and that's its greatest strength; instead, it takes the near-perfect foundation of its predecessor and refines it into the most complete and formidable flagship Android phone on the market. It retains the beloved premium titanium frame and stunning, flat 6.8-inch Dynamic AMOLED 2X display, but now with even brighter peaks and enhanced visibility in direct sunlight. The camera system, already a benchmark, sees incremental but meaningful upgrades—likely a new primary sensor with improved low-light capabilities and even more sophisticated AI-powered software for unparalleled computational photography, making its already stellar zoom and video performance even more untouchable. Powered by the next-generation Snapdragon chip and cooled more effectively, it delivers blistering, sustained performance for everything from multitasking to mobile gaming, all while the battery life remains an absolute all-day workhorse. While the design is familiar and the price is predictably premium, the S25 Ultra is a masterclass in iterative perfection, solidifying its reign as the pro-level smartphone to beat for those who demand the very best.
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi there Amedate, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving the amazing features of this device and finding it so refined and elegant. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Just regular person
on November 26, 2025
Posted by: Mr jayjay
from Minneapolis Minnesota
Expertise:Intermediate
All of the above is true and true excellent work and easy to use and easy to understand great product and great quality and service you can experience
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US