Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Major disappointment 😞
on December 1, 2025
Posted by: SeantakesNY
Expertise:Expert
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and grayish even when on vivid and adjusted. It does gets brighter but thats all. The selfie camera is a major disappointment. I look like im wearing makeup and I am a male. It makes me look pale and im non-white person. The quality is below average . The back cameras are better but still it make me look pale. No warmth . It changes my skin tone to white Grey something I cant explain. Video calls are a no no because of how I look. When comparing it to the S22ULTRA its a huge downgrade. It Feels like it relays more on software than hardware with the cameras on this new device. On the positive side. The battery is excellent. I am able to go straight 8 hours of heavy use until it gets to 30%. Even so. I decided to return the device this morning. Before i did that I compared selfie and main cameras on my 3 generations ago without a doubt the S25Ultra had the poorest performance. I went ahead and switched brand which i cannot mention on the review here. I hope they pull it off with the S26ultra. I will be trying it at the store before purchasing anything. Start innovating. Bring back Bluetooth connectivity to the Spen. Bring back punchy beautiful display colors. Better sensors that wont relay on software. Better selfie camera. I want to see my true skin tone not a powedered person. I hope that helps.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi SeantakesNY, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in quality. We have some great resources to help you adjust the settings to best align to your preferences. We have provided links to the complete manual to help you with the different display settings, and other capabilities. We have also shared links to articles to help you with the camera settings, and S Pen functionality. We have lastly, shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Camera
on December 1, 2025
Posted by: Love2art
[This review was collected as part of a promotion.] I love the camera on the S25 Ultra. Which is most of the reason I bought this phone again. I upgraded from the S21 Ultra recently. The only thing I don't like is the S pen seems cheap. My first one broke almost instantly (cracked) even though I only used it a couple times. And kept popping out of the storage spot.
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Love2art, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device, and the enhanced capabilities. We have provided a link to an article to help you with the redesigned S Pen features and integrating them in to your usage. We have also provided a link to the Samsung Support Team if you have questions about your device, or want to explore options for the cracked S Pen you mention. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 Ultra
on December 1, 2025
Posted by: Galaxy1shopper
[This review was collected as part of a promotion.] I love this phone! Beautiful and has a great camera and screen. The Galaxy AI works absolutely 💯 percent.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey there Galaxy1shopper, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding so many amazing capabilities. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Pocket Supercomputer Dream Realized
on December 1, 2025
Posted by: Kronz1putt
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the miniaturized supercomputer I always dreamed of. As a kid, the fantasy was just watching TV in your hand; today, this device handles my entire digital life. I can stream movies, manage music, post on social media, update my resume, and create images—the power is limitless. The sleek, titanium frame and stunning 6.9-inch Dynamic AMOLED display house truly breathtaking versatility.
The major breakthrough here is the Galaxy AI. This isn't just a feature; it's an integrated intelligence that has fundamentally changed the consumer experience. It proactively works for me. Features like Circle to Search feel like mind-reading, instantly identifying objects without leaving an app. The Generative Edit tools turn me into an expert photo editor, while Writing Assist instantly refines my tone. Galaxy AI makes the S25 Ultra's immense capabilities—like its 200MP camera and Snapdragon 8 Elite chip—effortless, intuitive, and genuinely helpful.
The phone tackles intensive tasks like reports and high-fidelity gaming without a stutter. With the integrated S Pen and stellar battery life, the S25 Ultra isn't just keeping up with the modern world; it's defining it. It fulfills every futuristic hope I ever had. This is the pinnacle of mobile technology.
The major breakthrough here is the Galaxy AI. This isn't just a feature; it's an integrated intelligence that has fundamentally changed the consumer experience. It proactively works for me. Features like Circle to Search feel like mind-reading, instantly identifying objects without leaving an app. The Generative Edit tools turn me into an expert photo editor, while Writing Assist instantly refines my tone. Galaxy AI makes the S25 Ultra's immense capabilities—like its 200MP camera and Snapdragon 8 Elite chip—effortless, intuitive, and genuinely helpful.
The phone tackles intensive tasks like reports and high-fidelity gaming without a stutter. With the integrated S Pen and stellar battery life, the S25 Ultra isn't just keeping up with the modern world; it's defining it. It fulfills every futuristic hope I ever had. This is the pinnacle of mobile technology.
Value
5
Response from Samsung USBy R&R Team, February 19, 2026
Hello Kronz1putt, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how amazed you have been with the features and capabilities of your device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate youbeing a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
i like it
on December 1, 2025
Posted by: md fernando
it`s nise it looks good but woud you recomendd
i like it
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra
on November 30, 2025
Posted by: SH75KH
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerful flagship phone with an amazing display, fast performance, and a very good camera system. Battery life is solid and the build quality is premium. However, it is large, expensive, and not a huge upgrade from the previous Ultra models. Overall, it’s an excellent phone for heavy users who want top performance and features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Dropped my 17 Pro Max for S25 Ultra
on November 30, 2025
Posted by: SUMAJ75
[This review was collected as part of a promotion.] The Galaxy S25 Ultra blew past every expectation I had. The performance is insanely fast, the cameras are on another level, and the battery life is ridiculous — easily lasts me all day with heavy use. The display is bright, smooth, and honestly the best I’ve ever used on a phone.
Samsung really dialed in the design this year too; the phone feels premium, solid, and surprisingly comfortable to hold. AI features are actually useful and not just gimmicks — they save me time every single day.
If you’re debating the upgrade… don’t. The S25 Ultra is easily one of the best phones ever made. I’m extremely satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung
on November 30, 2025
Posted by: SamsungKing
[This review was collected as part of a promotion.] I've been a Samsung guy since the beginning and I won't change for a thing I started out with the S series and still rocking with it strong to this day
Value
5
Written by a customer while visiting Samsung US