Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
1
Hotspot issue
on December 2, 2025
Posted by: Zaid
5 GHz band disabled while using Hotspot and no response from Samsung support
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Zaid, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day. Often times access to hotspotting and other connection options are set and controlled by the carrier you are using with your device. We recommend reaching out to them directly to ensure your account and carrier have access to this option. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Literally the best phone you can get!
on December 2, 2025
Posted by: Skainet122
[This review was collected as part of a promotion.] I upgraded my samsung from s23 ultra to s25 ultra, as soon as I got it I was already seeing the upgrade, the camera is insanely good, I love using the feature of circle to search, this phone is literally anything you can ask for. Insanely good camera, super fast, really good battery that last literally all day, moreover, for videogames is really good, I play a really good variety of games, and they run so smooth. Really Loving this upgrade, I cannot be more excited.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Skainet122, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the upgraded features and capabilities of your device, and that you are using it for so many hobbies and activities every day. We have shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on December 1, 2025
Posted by: MoisesCaRo
[This review was collected as part of a promotion.] Pros
AI everything, I love it, AI encompasses everything in the phone and enhances every single aspect of it. It is your sidekick that knows everything A+ on that for s25 ultra. Thank you samsung.
Great camera
Fast
Stylish I love the feel, texture, weight.
Love the color silver white is stunning
Good battery
AI everything, I love it, AI encompasses everything in the phone and enhances every single aspect of it. It is your sidekick that knows everything A+ on that for s25 ultra. Thank you samsung.
Great camera
Fast
Stylish I love the feel, texture, weight.
Love the color silver white is stunning
Good battery
Cons
It falls short on connectivity with att or any other carrier, if you are abroad roaming you are in trouble.
Battery while good, drains very fast. 1.5 full batteries in one day
Core is fast but downgraded from other Ultras
It falls short on connectivity with att or any other carrier, if you are abroad roaming you are in trouble.
Battery while good, drains very fast. 1.5 full batteries in one day
Core is fast but downgraded from other Ultras
Thoughts
Stylish outside but boring as heck inside
There is no launcher included to make it yours, personalitation wise. Good thing i got Niagara launcher.
Stylish outside but boring as heck inside
There is no launcher included to make it yours, personalitation wise. Good thing i got Niagara launcher.
I love my phone but wish it had more processing power, better battery and better connectivity hardware or software, att blames the device for this lacking issue. Friends and family will skip s25 and wait till s26 comes along..
Overall, Me personally I love it. Price is high, but worth it.
5 stars
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hey MoisesCaRo, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to resources to help you maximize the battery life and troubleshoot the connection of your device to your carrier. We have also shared a link to the full manual for your device to help you with the customization options available. Lastly, we have shared a link to the Samsung SUpport Team to assist you if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
I like it, battery life and cameras are awesome.
on December 1, 2025
Posted by: Kakashi176
[This review was collected as part of a promotion.] I like it, battery life and cameras are awesome. And galaxy ai is nice and useful
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi Kakashi176, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are happy with the battery life, camera, and features of Galaxy AI on your device. We have shared links to resources to help you discover additional features, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
One in a Million
on December 1, 2025
Posted by: InkedBlondie
[This review was collected as part of a promotion.] The Newely updated Galaxy S25 Ultra will absolutely blow your mind with all of its new features! Starting with the Galaxy AI which allows you to conquer just about anything! You can edit your pictures like a pro, you can search for anything and find precise information and even steps on how to code! AI was our future, but its here now and Galaxy AI is definitely top tier!
The camera takes amazing quality photos and captures every little megapixel! The storage is amazing!
Whether you're a business moguel or just a everyday blue collar hard worker, this phone has features that will work for you!
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hey InkedBlonde, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving the updated features and amazing capabilities of your device. We would love to hear from you again in the future any time you have questions, or additional feedback you'd like to share with us about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Chaz N
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Phone works much better than s22 ultra that I had. But is too large to carry around and type. I have never hand a phone that has popped out and dropped on floor this often.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if they exist.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if they exist.
No, I would not recommend this to a friend.
Design
1
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Chaz N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the enhanced performance of your new device. We have provided a link to the Samsung Support Team if you are interested in exploring any options for a smaller size device with the same software. We hope you'll reach out to us again in the future any time you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best business phone available
on December 1, 2025
Posted by: Redrum
[This review was collected as part of a promotion.] Definitely the better option if you need anything business related done. Compatible with all my applications assigned by the company.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi Redrum, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the usage of your device for all of your work needs. We have shared a link to the complete manual for your device to help you discover additional features you may want to use like Galaxy AI, and best align the settings to your usage needs. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I may have upgraded late but its worth it!
on December 1, 2025
Posted by: Whatshisface27
[This review was collected as part of a promotion.] I've always been a loyal samsung user always loved their UI and OS just everything about the freedom of their phones. I've had an S22 Ultra for a few years and the s25 Ultra was the right upgrade. Sure the S26Ultra is about to be announced in 3 months but so what? I dont need to constantly upgrade every time a new model drops. I love this phone and highly recommend the upgrade if you also have an S22 Ultra
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Whatshisface27, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgraded features and capabilities of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US